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Content Writer, Legal Operations

ICONMA, LLC Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Content Writer, Legal Operations

Location: Austin, TX
Duration: 6 months

Description:
Content writers communicate complex legal information clearly, concisely and accurately. As a content writer, your role involves tasks such as reading and writing conceptual overviews and procedures or updating help center queries and FAQs.

The Legal Operations Knowledgebase and Data Policy Controls team is looking for an experienced content writer to assist in reviewing, updating, and creating legal information for help center needs. Candidate will work with team SMEs, Training and Quality teams to create high quality documentation to support both FTE and Vendor operational tasks.

Responsibilities:
- Manage multiple competing priorities in a constantly changing environment.
- Write, publish, and maintain high-quality Policy, Process and Procedure documentation and online content.
- Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.
- Conduct audience analysis and cater documentation deliverables to the audience's needs.
- Work closely with Team SMEs to create Policy, Process, Procedure and reference documents.

Skill/Experience/Education
Mandatory
BA/BS degree; 2-4 years of relevant experience in technical writing, product documentation, online publishing, or technical blogging, with a portfolio of writing examples; Experience writing clear, accurate and concise SOP documentation; Experience writing Customer Service type content; Experience working with a distributed team; G-Suite knowledge; HTML code writing

Desired
Experience working in a content management system, ie Redwood Experience writing for legal or technical instructions, procedures and guides. Experience with HTML and managing files in a CMS. Proficiency in a Linux environment. Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment. Ability to write in a range of styles and tones, from highly technical to informal prose. Excellent communication and teamwork skills, with the ability to take initiative on tasks.

Skill Matrix
Search
Skill Name: Technical Writing
Level: 5
Years: 4-5 Years
Mandatory (Yes/No): Yes
Description: Technical and Instructional writing skills

Skill Name: HTML
Level: 4
Years: 0-3 Years
Mandatory (Yes/No): Yes
Description: HTML code writing

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

ICONMA, LLC

Address

Austin, TX
78701 USA