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Call Center Analyst - Mobility

ICOMM, Inc. Chicago ,IL
  • Posted: over a month ago
  • $33,000 to $50,000 Yearly
  • Full-Time
  • Benefits: medical, vision, 401k, dental
Job Description

As ICOMM continues to grow, we are looking for additional staff to join our Managed Mobility Services team. We are looking for motivated individuals with the aptitude to place orders and help activate phones with wireless carriers, and to provide our clients thorough and productive mobile phone help desk support. Our clients have telecommunications services in locations and with carriers around the globe, experience with both telecom carrier services is a plus, but not required.

Responsibilities will include:

  • Carrier ordering for wireless devices
  • Communication with our clients and their end-users, ICOMM team members and ICOMM management regarding open issues, order status updates, etc.
  • Answering and resolving first and second level mobility support calls
  • After time, participating in an after-hours on-call support rotation
Company Description
ICOMM is a dynamic, fast growing IT and Telecommunications Management firm, specializing in IT and Telecom Expense Management, Telecom Support Services and Enterprise Mobility Management. For over 20 years, ICOMM has built a strong reputation as a trusted service provider, supplying outsourced support services for midsize to large corporations, resulting in improved end-user satisfaction and significant annual cost-savings for enterprise customers.

ICOMM, Inc.

Why Work Here?

ICOMM offers a great employee-culture, real chances to grow and learn, and a progressive compensation and benefits package.

ICOMM is a dynamic, fast growing IT and Telecommunications Management firm, specializing in IT and Telecom Expense Management, Telecom Support Services and Enterprise Mobility Management. For over 20 years, ICOMM has built a strong reputation as a trusted service provider, supplying outsourced support services for midsize to large corporations, resulting in improved end-user satisfaction and significant annual cost-savings for enterprise customers.

Address

7321 W. Madison
Chicago, IL
USA

Website

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