Skip to Main Content

Customer Service Rep. - Mid Continent Aviation Services

ICM Ventures Inc
Wichita, KS
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
 

POSITION PURPOSE:

The Customer Service Representative will serve as the main point of contact between MCAS and the customer.  This position will work with the Maintenance, Finance, and Parts Teams to maintain and develop positive relationships with all customers current and future.  This position will provide a positive experience at MCAS by coordinating with the Maintenance Team on all aspects of projects. Only candidates with previous aviation experience will be considered. 


ESSENTIAL FUNCTIONS AND BASIC DUTIES:

•    Assist with creating maintenance quotes, including presenting upselling opportunities.

•    Participate in incoming inspection of aircraft.

•    Coordinate and communicate all aircraft issues and status updates with the customer.

•    Meet and debrief with customer upon arrival.

  • a.    Review existing programs and obtain instructions for approval requests.
  • b.    Discuss applicable service bulletins, quotes, and flat rates as required by customer.
  • c.    Add debrief squawks as needed and discuss any required schedule changes.
  • d.    Review customer credit terms and collect any prepayments and deposits due on arrival.
  • e.    Build Shop books and review with Shop Lead.

•    Manage customer communications and discrepancy approvals throughout projects.

  • a.    Communicate initial service order, debrief squawks and work scope to Shop Lead after customer debrief.
  • b.    Actively obtain customer approval for any additional work to be performed or parts required and communicates approvals with the appropriate MCAS parties.
  • c.    Report issues arising in work progress affecting schedule and price to the customer.
  • d.    Maintain current customer contact details.

•    Build/review customer invoices for Controller approval prior to Finance issuing pro forma invoice and final bill.

•    Meet with customer for departure debrief.

  • a.    Review terms, work performed, list of open discrepancies, and return logbook.
  • b.    Present customer with invoice as applicable.

•    Follow up with customer post visit.

  • a.    Assure that open issues, including billing disputes, have been or are in the process of being resolved.
  • b.    Schedule next visit as applicable.

•    Collect customer feedback.


EDUCATION/CERTIFICATION:    

High School Diploma or equivalent required.


REQUIRED KNOWLEDGE & EXPERIENCE:    

  • 3-5 years Aviation background required
  • A&P experience preferred
  • Ability to use aircraft manuals and technical drawings
  • Demonstrated customer service abilities
  • Experienced with ERP systems


SKILLS/ABILITIES:    

  • Excellent written and verbal communication skills
  • Exceptional organizational skills and attention to detail
  • Solid customer service abilities
  • Strong motivational skills
  • Sound reasoning and decision making skills

#icmcareers1


ICM Ventures Inc

Address

Wichita, KS
67209 USA

Industry

Business

View all jobs at ICM Ventures Inc