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CSR / CALL CENTER EXPERIENCE WANTED - ENTRY LEVEL ONLY | PAID TRAINING

ICC Coastal, Inc Comstock Park, MI
  • Expired: 22 days ago. Applications are no longer accepted.

CALL CENTER / CUSTOMER SERVICE EXPERIENCE WANTED!

Entry level only - candidates with more than 10 years of experience will NOT be considered.

THIS IS NOT A CALL CENTER POSITION

Our firm is a large Sales & Marketing firm in Greater Grand Rapids Area, and due to the high demand from our Clients we're looking for ENTRY LEVEL individuals to train for a Customer Service, Marketing & Sales positions.

NO EXPERIENCE IS NEEDED FOR THIS POSITION, we will fully train the candidate selected in several business aspects like customer service, client relations, public relations, sales, business management, leadership development, customer service, and marketing strategies. Each individual will start at ENTRY LEVEL with the opportunity to advance based on individual performance, so if you work harder than anyone you know, you want to learn and develop new skills and you want to start a long term career, our firm is the right fit!

We're NOT a call center, we do NOT do cold calling and we're NOT a staffing agency, we're hiring directly for our organization and this is a full time and permanent position.

We have a ton of interest in our company, we will be looking at EVERY resume that is submitted, one of our core values is fairness, so we will be in contact within 24-48 hours if you're selected for an initial interview.

We are a leading business consulting outsourcing provider of customer service and customer acquisition solutions spanning the entire sales cycle.

We realize that with every customer contact lies opportunity- the opportunity to make a connection. The responsibility of interacting with our clients’ potential customers is one we take seriously. That is why we are hiring those with a background in restaurant, retail, hospitality, or customer service who are looking for a career change. It’s because we know that the impression our people make can mean the difference between losing or gaining a lifetime customer.

We Train our Candidates in the Following Areas:

Customer Service Management:

Serving some of the most prominent brands in America, we ensure clients get more from customer relationships by delivering consistent superior service.

Sales Management:

We leverage conversation and in-person social interaction to improve acquisition and retention, enhance brand loyalty, increase sales, and revenue for our clients. Our team is dedicated to creating a consultative sales process designed around solutions, not persuasion.

Business Management Solutions:

Spanning almost a decade the business solutions team is one of the best in the industry. We train and mentor team members to develop the skills they need to lead a team by honing the strengths they naturally possess.

Job Requirements

We are one of the fastest growing customer service and customer acquisition outsourcers with locations across the United States. Our rapid growth has created great opportunities for our employees, clients, and the many communities that we call home.

Our team is creating new opportunities daily:

  • We have our own in-house leadership development programs
  • Opportunities for individuals to join a company where they can enjoy their work day

  • 100% of our management team is promoted from within our organization.
  • Opportunities to provide excellent levels of service to the clients we support and to thousands of customers daily
  • We believe in recognizing individual employees for their contributions and achievements
  • Opportunities to grow and develop the career in management or leadership that individuals really want

Whatever role or position you are seeking, we have challenging and exciting career growth opportunities waiting for you.

Educational Requirements:

  • High School Diploma
  • College preferred

Experience and Skills:

  • YOU MUST BE ELIGIBLE TO WORK IN THE US
  • 1-2 years customer service or sales experience – retail, restaurant, or hospitality, csr experience included
  • Ability to remain highly motivated in a customer service and sales environment
  • Creative thinker and problem solver
  • Highly energetic with motivation to appreciate customers and other team members
  • Multi-task oriented
  • Excellent active listening and interpersonal skills
  • Confident and positive attitude expressed with a genuinely sincere tone
  • Adaptive to change
  • Excellent oral and written communication skills with emphasis on probing
  • Ability to lead a conversation
  • Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities

FOR IMMEDIATE CONSIDERATION APPLY TODAY! If you're selected, you'll be contacted within 24-48 hours so make sure your contact information is updated.

ICC Coastal, Inc

ICC is a privately owned brand management and marketing firm that specializes in the field of in-store marketing, brand management, sales, consumer education and promotions for several Fortune 500 clients throughout the West MI area. Our mission is to fulfill the customer acquisition channel of our clients need and, in doing so, exceed their expectations for service, quality and value. We will strive to earn our customers long-term loyalty by working to deliver more than promised, being honest and fair and going the extra mile to provide exceptional personalized service that creates a pleasing business experience.

Address

Comstock Park, MI
USA

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