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Customer Service Representative

Hyper Microsystems
Rolling Meadows, IL
  • Posted: over a month ago
  • $18 Hourly
  • Full-Time
  • Benefits: life insurance, medical, vision, 401k, dental,
Job Description

The Customer Service Associate will support our sales and customer service teams with scheduling freight shipments, assisting online sales, acting as back-up to reception area, and working on special projects as needed.

Major Duties:

  • Assisting with customer service online sales.
  • Reception area responsibilities such as receiving mail, welcoming visitors, directing them to their respective team member, and handing out job applications to interview candidates.
  • Coordinate shipments to customers, ensuring on-time delivery via cost effective methods, negotiating shipping prices with freight carriers and customers.
  • Processing FedEx claims for damaged items and following up with carriers.
  • Create export documentation as needed for international shipments.
  • Amazon shipment plans for items to go from our warehouse to distribution centers.
  • Creating returns for sales portal, issuing refunds, answering inquiries, etc.
  • Sort and deliver mail to team members.
  • Other duties as assigned by management.

Skills and Requirements:

  • Computer skills including intermediate level excel skills
  • Previous customer service experience preferred
  • Prior experience with ERP systems such as Everest
  • High school diploma or GED equivalent
Company Description
Hyper Microsystems Inc Overview

Today, Hyper Microsystems is a privately owned company specializing in asset recovery, remarketing, and distribution of new and refurbished consumer electronics and IT Equipment.

Hyper Microsystems has been a leader in the electronics and computer parts industry since 1996.

Strategically headquartered in the Chicago area, Hyper Microsystems maintains a smooth flow of operations through its main testing and distribution facilities. Due to our proximity to major retailers, OEMs, system integrators and a large end-user market, Hyper Microsystems operates in a dynamic and fast-paced business environment. Our real-time inventory system and various quality control processes ensure proper management of more than 15,000 line items of various categories and brands of consumer electronics. The combination of management experience, customer oriented sales representatives, multiple facilities, and new technology enables Hyper Microsystems to collect and resell products from major manufacturers and retailers quickly and efficiently.

Hyper Microsystems

Hyper Microsystems Inc Overview Today, Hyper Microsystems is a privately owned company specializing in asset recovery, remarketing, and distribution of new and refurbished consumer electronics and IT Equipment. Hyper Microsystems has been a leader in the electronics and computer parts industry since 1996. Strategically headquartered in the Chicago area, Hyper Microsystems maintains a smooth flow of operations through its main testing and distribution facilities. Due to our proximity to major retailers, OEMs, system integrators and a large end-user market, Hyper Microsystems operates in a dynamic and fast-paced business environment. Our real-time inventory system and various quality control processes ensure proper management of more than 15,000 line items of various categories and brands of consumer electronics. The combination of management experience, customer oriented sales representatives, multiple facilities, and new technology enables Hyper Microsystems to collect and resell products from major manufacturers and retailers quickly and efficiently.

Address

900 Carnegie Street

Rolling Meadows, IL
USA

Industry

Business

Website

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