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Project Engineer/Level 3 (MSP - Cloud, Network, & Servers)

Glenside, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Experienced Project Engineer – Level 3 (MSP) to join our Managed IT Services firm. We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning.

Responsible for the highest-level escalations along with project work

Projects will include internal and external

Proactively respond to escalated/assigned tickets and tasks

Visit local customer sites to complete projects, one day or multiple days

Work with leadership to consolidate efforts and get results

Effectively assist in mentorship of level I & II team members

Identify potential for improvement in customer environments & work with team to build roadmaps

Understand, follow & improve SOPs

Background in desktop, system and network admin required

Experience with CRM ticketing system(s) required

Mild Sales Engineering

Configure and install various computers and hardware

Install and integrate new server hardware and applications

Enjoys moving around and interacting with clients

Install and maintain approved security tools, policies, and follow procedures to implement

Support, configure, maintain, and upgrade corporate customer’s networks and in house servers


Managed Service Provider Experience is a MUST

Exceptional customer service skills

Verbal/written communication skills

Capable of relating technical information to diverse types of individuals



Set priorities

Meet individual deadlines

Accomplishing team objectives

Resolve customer issues appropriately and in a timely manner

Develop and maintain effective, positive internal/external working relationships

Tackle complex escalations independently and/or with your team

Follow SOP and participate in improvement of Standard Operating Procedures

Knowledge and Skills

Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)

Experience working in a call center, NOC, or customer service-oriented position a major plus

Heavy Experience strongly preferred:

Firewalls, multi-brand



Single-Sign-Ons integrations


Wireless Access Points configuration and installation

Backup & DR

Windows Server 2016, 2019, 2022

On Prem Active Directory, Azure AD, File/Print Services

Desktop support & Troubleshooting (Win7, 10, 11, Apple)


DNS record management – MX, SPF

Web Servers (IIS, Apache) a major plus

Network Fundamentals, Switching and Routing, Layer2/Layer3 switching

Network Design, Visio, and Documentation Skills necessary

OSI Model

Virtualization (VMware, HyperV)

Office 365, Google G Suite a plus

Email Security Systems (Filtering, Secure Messaging, DLP)


VOIP, QoS a major plus

SQL Administration & Performance Tuning a major plus


Apache, phpMyAdmin, hardening a major plus

Storage/SAN technology a major plus

Vendor liaison support

Infrastructure and Operations support to App Developers


Valid Driver's License

Own Vehicle for Transportation to/from Client Sites

Valid Car Insurance

Must be willing to commute to Erdenheim, PA

Must be willing to visit client sites

Must have ability to lift up-to 50lbs of technical equipment

Must have basic tools


Company Description
Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. A Philly 100 Fastest Growing Company 2020 and 2021, Hyopsys has a start-up culture that embraces the convenience of the modern-day workplace while emphasizing productivity and accountability. Founded in 2015, Hyopsys leads with a philosophy; there is no one size fits all solution for any organization. We know listening to and understanding your business will enable us to provide industry leading data, voice, and video solutions for your organization. With a focus on educating our clients on the possibilities while maximizing your present technology and processes, we can present a quality service to meet your business goals.



811 Bethlehem Pike

Glenside, PA