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Service Technician

Hydroz
Holland, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Summary:

We are currently seeking a Service Technician for our Grand Rapids, MI Office area to perform service work on our water purification systems, including bottle-less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, troubleshooting, repairs, and preventative maintenance of Hydroz Products while adhering to company standards and procedures. The Field Service Technician also acts as the face of Hydroz, providing a positive customer service experience during site visits and are responsible for training customers on how to use their equipment. We provide a hands-on training process upon hire. A typical schedule for a Field Service Technician is Monday-Friday, 8:00AM-5:00PM. This may slightly vary depending on service market.

 

Responsibilities:

• Install and set up new equipment

• Provide service and maintenance on existing equipment

• Routinely change water filters, clean and sanitize water tanks/systems, change UV bulbs and clear waterlines

• Visually inspect for leaks and malfunctions

• Train customers on how to use their equipment

• Learn, deploy, and service new systems and service offerings

• Communicate with the Hydroz regional office to discuss new product developments and requests for service

• Work with other departments to ensure customer needs are met

• Maintain and comply with company vehicle maintenance policy and procedures

• Technician will have strong technical and mechanical aptitude

• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites

 

Requirements:

• Communicate; collaborate; share ideas, successes and failures equally

• Are dependable, committed, energetic and up-beat

• Look to solve problems, go the extra mile, are team players, and must have good verbal and written skills

• Ability to work in a fast pace environment where quantity and quality go hand in hand

• Must be comfortable working in extreme weather conditions, able to lift at least 120 pounds, and able to work at heights safely

• Proficient in running water lines from “point A” to “point B” efficiently, effectively, and in a manner which parallels the decorum of the customer’s space

• Perform thorough inspections of equipment to ensure it is in good working order

• Perform preventative maintenance tasks as required by the schedule and as needed

• Troubleshoot system malfunctions to restore functionality, including replacing necessary parts and repairing of equipment (on-site and in the shop)

• Respond to emergency service calls within specified timeframe or less, depending on severity of the malfunction or situation

• Monitor and adhere to all safety regulations and company policies while performing duties

• Maintain a clean and organized working environment, including shop and company vehicle

• Identify and create efficient service schedules

• Effectively communicate with customers; providing over-the-phone and on-site trouble-shooting

• Desired (not mandatory) 2 years experience as a service technician or electrician

 

Qualifications:

• High school diploma, GED, or trade/business school degree

• A strong mechanical aptitude and problem-solving skills

• Must be self-directed, have strong interpersonal skills, and a focus on customer satisfaction

• Able to work in kneeling, crouching, or bending positions

• Able to work with hand and power tools

• Basic computer skills

• Must possess a valid driver’s license and with acceptable driving record

 

We Offer

• Competitive hourly pay plus bonus opportunities

• Company vehicle, paid training, uniforms, tools, fuel card and tablet

• Employee Referral Bonuses

• Tuition reimbursement

• Advancement opportunities

• Employee discounts on products and services

Company Description
Hydroz is a new venture headquartered in Grand Rapids, MI which specializes in providing and servicing water purification systems for commercial, industrial, and residential applications. Through deploying state-of-the-art advancements in Reverse Osmosis (RO) technology, Hydroz provides businesses and people with a healthy/better alternative to tap and bottled water by eliminating the need for plastic bottles which in turn reduces plastic waste in our environment. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient purified water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers.

Founded in 2019, Hydroz has quickly become the region leader in bottle-less water cooler and purification systems while also offering integration solutions for other office appliances which require water for consumption (coffee, juice, soda, etc). We currently service customers in Michigan, Ohio, Indiana, and Northern Kentucky.

Hydroz

Why Work Here?
We work hard together so we can play even harder!

Hydroz is a new venture headquartered in Grand Rapids, MI which specializes in providing and servicing water purification systems for commercial, industrial, and residential applications. Through deploying state-of-the-art advancements in Reverse Osmosis (RO) technology, Hydroz provides businesses and people with a healthy/better alternative to tap and bottled water by eliminating the need for plastic bottles which in turn reduces plastic waste in our environment. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient purified water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers. Founded in 2019, Hydroz has quickly become the region leader in bottle-less water cooler and purification systems while also offering integration solutions for other office appliances which require water for consumption (coffee, juice, soda, etc). We currently service customers in Michigan, Ohio, Indiana, and Northern Kentucky.

Address

735 Crofton St. SE Grand Rapids

Holland, MI
USA

Industry

Manufacturing

Website

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