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Customer Service Representative

Hydraulic Controls
Yuba City, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Hydraulic Controls, Inc. is a premier fluid power distributor with territories throughout the Western United States. Our Employee-Owners, along with our quality suppliers, have built our 50-year-strong reputation on ethical business practices, value-added customer service and local inventory.

SUMMARY: Customer Service Representatives serve as HCI's primary point of contact with customers, whether at the sales counter, over the phone, or via email. Enters quotations and sales orders into TrulinX for customers both internal and external and assists the warehouse, administrative, or service departments as needed.

DUTIES AND RESPONSIBILITIES:

• Answerphones: assist internal and external customers with basic questions, quotes,and sales transactions.

• Assist customers at the counter: retrieve orders from warehouse, locate parts, enter quotes,complete sales transactions, and direct more complex questions to appropriate personnel.

• Enter quotations and sales orders in TrulinX, maintaining profitability by following pricing guidelines.

• Correspond with customers by email as needed.

• Enter and maintain CRM data, forwarding opportunities as directed.

• Help other departments when needed: pull and stage orders, file, write service orders, and other tasks as directed.

QUALIFICATIONS:

• High school diploma or equivalent.

• Excellent customer service skills and instinct; customer service experience preferred.

• Excellent verbal and written communication skills; proper phone etiquette a must.

• Basic mechanical know-how: ability to learn about a product, its purpose and function. Ability to learn and use basic hydraulic, electronic, and power transmission terms.

• Basic math skills to calculate mark-ups, discounts and profit margins.

• Familiarity with delivery options and their shipping times.

• Consistent adherence to HCI’s invoicing and billing protocol.

• Accurate data entry.

• Good organizational skills and ability to follow up on tasks independently.

• Positive and cooperative attitude that contributes to HCI’s employee-owner culture of shared responsibility at all levels for our company’s success.

• Strict adherence to company safety policies.

• Proficiency in email, MS Word, and Excel.

• Commitment to excellence and high standards.

• Professional appearance and demeanor.

• Ability to speak, read, write, and understand the primary language(s) used in the workplace.

• Bilingual skills a plus.

COMPETENCIES:

  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Dependability--Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.

• Frequently required to walk.

• Frequently required to sit.

• Continually required to talk or hear.

• Frequently required to utilize visual acuity to read and/or use a keyboard.

• Occasionally required to lift/push/carry items less than 20 pounds.

• Required to request warehouse assistance to lift any product over 20 pounds.

• General environment is office with brief periods in the warehouse to assist will-call customers.

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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hydraulic Controls

Address

Yuba City, CA
95993 USA

Industry

Business

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