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Operations Manager BWI Airport Lounge

Hyde Park Hospitality Baltimore, MD

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

**$50,000 Annual Salary**

This position is for an Operations Manager at an Airport Lounge inside of Baltimore/Washington International Airport.

The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification.

The work of the Operations Manager includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Operations Manager shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Operations Manager will have proficient knowledge of all operational policies and procedures and of all positions. The duties of an Operations Manager include but are not limited to:

  • Conducting all interviews and selection for new hires and keeping staffing levels up to full staff level
  • Coordinates new hire orientations
  • Completing and submitting paperwork related to new hires
  • Completing payroll for all employees
  • Administer discipline to staff as necessary using Progressive Discipline
  • Interacting with airline/airport passengers via a premier clubroom/bar environment
  • Direct the activities of up to 15 team members
  • Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
  • Coordinate with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
  • Coordinate with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
  • Meeting customer and passenger needs through communication and courteous customer service skills
  • Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
  • Verifying and/or performing daily inventory count
  • Possessing basic working knowledge of alcoholic beverages
  • Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
  • Restocking snacks, coffee, cups, glasses, ice, etc. in all service areas
  • Completing paperwork related to daily liquor usage / inventory / orders
  • Perform administrative tasks as required.

The Operations Manager reports directly to the Regional Manager as applicable by location.


High school diploma or GED is required. Five years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred. Proficient PC skills required including; Microsoft Office Suite, including Email and Excel. Must be at least 18 or 21 years of age as applicable by state law. Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner. Knowledge of and experience in general office/document administration. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.


  • Must be able to perform the following essential duties complying with company standards:
  • Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views
  • Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals
  • Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification
  • Must be able to stand during entire scheduled shift
  • Ability to handle the stress of a fast-paced work shift up to ten (10) hours
  • Ability to speak effectively in one-on-one and small group situations before customers or Company team members
  • Ability to read and interpret basic documents, and comply with all company policies and procedures
  • Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
  • Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages
  • Motivate assigned team members to achieve desired results
  • Ability to solve practical problems and deal with a variety of passenger/customer issues
  • Ability to interpret instructions furnished in written, oral, diagram, or schedule form
  • Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
  • Must be able to lift 40 pounds, 40 inches high without the aid of another person
  • Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
  • Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
  • Ability to follow all lawful safety, health and liquor rules and regulations
  • Personal appearance and grooming that will present a favorable corporate and customer image
  • Must be able to pass and obtain security background check and clearance to work in airport environment
  • Report to work on a regular and timely basis.

To keep our staff as safe as possible, we've installed clear plastic barriers, and provide gloves, masks and hand sanitizer.

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Hyde Park Hospitality


Baltimore, MD



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