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Dispatcher

Hussmann Corporation Saint Rose, LA

  • Expired: November 16, 2021. Applications are no longer accepted.

DescriptionSchedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs, verify receipt of call by technicianAnswer and direct inbound phone callsText technicians and track locations using GPS applicationsManage technician check-in and checkout dailyManage on-call schedule and communications with contact centerAlliance super-user mobile phone supportPart house purchase and tool ordersManage warranty process and work schedulingProcess specialty job requests (scientific, etc.) with time and materials/quotesPrepare and analyze customer quotes for serviceAbility to prioritize calls and leverage appropriate workforceRespond to customer difficulties with billing and serviceCommunicate work orders, messages and information to or from supervisors or techniciansConfer with customers/management to address questions, problems, or requests for serviceAssign technicians and work... order or purchase order numberClose work tickets and contact customers for feedback regarding performance/qualityRespond and review calls taken by call centerObtain COD information and notify credit to send an application for credit approval to new customersAdditional responsibilities as assignedRequirementsHigh school diploma and 5 years of related experience and/or training; or equivalent combination of education and experience; associate degree preferredAbility to successfully manage multiple, competing priorities/task in a fast-paced work environmentStrong communication skills, verbal and written, required.Intermediate to advanced proficiency in Microsoft Office SuiteStrong organizational, time management skills, and high attention to detailFlexibility to work outside normal working hours, as required.Working knowledge of refrigeration/HVAC a plusHigh level of professionalism and diplomacySuperior customer service skillsExcellent telephone and communication skills with ability to handle high volume of callsDemonstrated ability to make decisions, learn quickly, think rationally and exercise good judgmentWork effectively in diverse team environmentHussmann International, Inc. is an Equal Opportunity Employer

Hussmann Corporation

Address

Saint Rose, LA
USA

Industry

Transportation and Storage

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