Customer Service Specialist

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Hunter International

Shakopee, MN

Job Description

Customer Service Specialist

Shakopee, MN

$22-24/HR

Customer Service Specialist will provide support to customers through broad knowledge of our products, policies, and procedures.

Customer Service Specialist Responsibilities:

Ensure the voice of the customer is represented in our processes and policies
Initiate necessary actions required to remove any obstacles that may impact company’s ability to satisfy customer requirements.
executing Order-to-Cash, managing the domestic and international Order-to-Cash process and sub-processes, and managing customer inquiries including, but not limited to, those presented via phone and e-mail.
Utilize management systems to track and identify opportunities for corrective and preventative actions
Manage exception reports to identify and resolve issues in a timely manner.
Determine how to prioritize responsibilities and balance short- and medium-term objectives while successfully ensuring completion of routine job duties
Build rapport with customers, internal functions and external service providers to better understand what can be done to improve internal and external processes and procedures.
Manage credits/debits/returns as assigned by the Customer Care Manager to support the Customer Experience.
Travel to customer sites and plant sites as required.

Customer Service Specialist Requirements:

High School Diploma required, Associate’s degree preferred
3-5 years’ experience in a customer support or coordination role within a large, complex organization