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Customer Service Specialist

Hunter International
Shakopee, MN
  • Posted: over a month ago
  • Full-Time
Job Description
Customer Service Specialist
Shakopee, MN
Customer Service Specialist will provide support to customers through broad knowledge of our products, policies, and procedures.
Customer Service Specialist Responsibilities:
  • Ensure the voice of the customer is represented in our processes and policies
  • Initiate necessary actions required to remove any obstacles that may impact company’s ability to satisfy customer requirements.
  • executing Order-to-Cash, managing the domestic and international Order-to-Cash process and sub-processes, and managing customer inquiries including, but not limited to, those presented via phone and e-mail.
  • Utilize management systems to track and identify opportunities for corrective and preventative actions
  • Manage exception reports to identify and resolve issues in a timely manner.
  • Determine how to prioritize responsibilities and balance short- and medium-term objectives while successfully ensuring completion of routine job duties
  • Build rapport with customers, internal functions and external service providers to better understand what can be done to improve internal and external processes and procedures.
  • Manage credits/debits/returns as assigned by the Customer Care Manager to support the Customer Experience.
  • Travel to customer sites and plant sites as required.
Customer Service Specialist Requirements:
  • High School Diploma required, Associate’s degree preferred
  • 3-5 years’ experience in a customer support or coordination role within a large, complex organization

Hunter International


Shakopee, MN



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