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Customer Service Representative

Hunter International
Lake Forest, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative 

Lake Forest, IL

Pay Rate- $17/hr 

As the initial point of contact, the Customer Service Representative serves as the face of Pfizer to our vaccine customers, including but not limited to health care professionals, home health facilities, retail pharmacies, , and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders.

Customer Service Representative Responsibilities 
• Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls and emails.
• Remain available to answer incoming calls and respond to emails at a rate consistent with metrics set by customer service management team
• Maintain a detailed working knowledge of Pfizer BioNtech COVID19 vaccine product/process information, Pfizer trade policies, SOPs, and standard business processes in order to respond to customer inquiries, and product-specific order handling guidelines
• Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
• Support Sarbanes Oxley by adhering to internal controls
• Redirect callers who require assistance from other departments
• Complete all assigned training
• Participate in special projects as assigned

Customer Service Representative Qualifications 
• Bachelor’s degree preferred or high school diploma with two years Customer Service experience
• Ability to always remain professional and courteous with customers
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Proven problem-solving ability
• Proficient in Microsoft Office
• SAP knowledge preferred

Hunter International


Lake Forest, IL



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