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Customer Service Representative

Hunter International Recruiting Ballwin ,MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Customer Service Representative

Ellisville, MO

27.84/hr.

 

Responsible for providing customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. This position routinely interacts with internal and external customers, some of whom may be dissatisfied.

 

Customer Service Representative Responsibilities

·         Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.

·         Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.

·         Accepts and processes written and verbal orders, following established business rules

·         Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.

·         Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.

·         Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.

·         Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.

 

Customer Service Representative Qualifications

·         At least  year work experience in a customer facing role required.

·         Authorization to work in the United States without company sponsorship.

·         Bachelor’s Degree from an accredited institution (preferred)

·         Understanding of Sales and Marketing strategies, as well as business unit goals.

·         Data entry skills, including proofreading, MS Word and Excel.

·         Team-oriented problem solving skills and corrective action methodology.

·         Negotiation and conflict management skills; professional presence.

 

Company Description
Every day at Hunter International, we connect clients with the best and brightest talent in their industry. We provide leading organizations nationwide with recruiting solutions that ensure an efficient and timely hiring process. In addition, we seek to understand job seekers’ skills and accomplishments, forging a career path that will enable them to reach their professional goals.

Our process begins once you apply or upload your resume to work with our recruiting experts. If selected, you will receive a personalized review of your application as well as job recommendations to ensure you aren’t missing the right opportunity. Hunter’s expert recruiting team will advocate on your behalf with the hiring manager to communicate your unique qualifications and skills as the best choice for their job opening. We’ll handle gathering feedback from the hiring manager, coordinating your interviews and negotiating your pay. After a successful placement, our team will keep the lines of communication open throughout your journey. We’ll celebrate your success onsite, provide feedback and field questions because at Hunter we are #RootedinConnection

Hunter International Recruiting is certified as a women’s business enterprise through the Women’s Business Enterprise National Council (WBENC), the nation’s largest third party certifier of businesses owned and operated by women in the US. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain.

Follow us on Twitter: @hirecruiting
Like us on Facebook: Hunter International
Follow us on Instagram: @hunterinternational
Connect With Us on LinkedIn: Hunter International Recruiting

Hunter International Recruiting

Why Work Here?

As a STEM workforce partner to Fortune 500 companies, you will receive a tailored approach to give you the best shot at landing the job!

Every day at Hunter International, we connect clients with the best and brightest talent in their industry. We provide leading organizations nationwide with recruiting solutions that ensure an efficient and timely hiring process. In addition, we seek to understand job seekers’ skills and accomplishments, forging a career path that will enable them to reach their professional goals. Our process begins once you apply or upload your resume to work with our recruiting experts. If selected, you will receive a personalized review of your application as well as job recommendations to ensure you aren’t missing the right opportunity. Hunter’s expert recruiting team will advocate on your behalf with the hiring manager to communicate your unique qualifications and skills as the best choice for their job opening. We’ll handle gathering feedback from the hiring manager, coordinating your interviews and negotiating your pay. After a successful placement, our team will keep the lines of communication open throughout your journey. We’ll celebrate your success onsite, provide feedback and field questions because at Hunter we are #RootedinConnection Hunter International Recruiting is certified as a women’s business enterprise through the Women’s Business Enterprise National Council (WBENC), the nation’s largest third party certifier of businesses owned and operated by women in the US. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain. Follow us on Twitter: @hirecruiting Like us on Facebook: Hunter International Follow us on Instagram: @hunterinternational Connect With Us on LinkedIn: Hunter International Recruiting

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Ballwin, MO
USA

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