Hunter Cole Communications Group is Hiring a Field Service Manager for our new Santa Clara, CA office.
The Field Service Manager will report the Director of Operations. This position is responsible for the overall day-to-day management and oversight of the program to achieve company goals. The Field Service Manager will operational requirements by scheduling and assigning employees and following up on work results. Job responsibilities include, but are not limited to:
Participate in meeting with the Director of Operations with a focusing on performance and execution.
Responsible for managing the activities of technicians in a specific office.
Coordinate staffing items with HR
Address training, and maximization of asset utilization, in order to achieve company goals.
Troubleshoot problems including customer, system, or operational and provide corrective action in order to resolve.
Monitor KPI's (SLA's) per contract; working with the management as needed to rectify and resolve issues that have contributed to underperformance.
Ensure that all process related to receiving, product movement (put-away, picking and shipping) are followed and take corrective action when not followed.
Safeguards facility operations and contents by establishing and monitoring security procedures and protocols.
Perform weekly/Monthly cycle count ensuring that Hunter-Cole processes are met.
Ensure that all asset tag product properly processed and that all tagged assets are captured during the receiving and shipping process in order to mitigate at risk liabilities.
Drive process improvement and facility process standardization; ensuring that training is completed as needed.
Handle all escalations for the market.
Maintains company vehicles and facilities.
Manages recruiting, hiring, and training of technicians to ensure positive results.
Manages productivity and is ultimately responsible for the final product or quality of craftsmanship.
Provides daily leadership to the technicians within office.
Trains and up trains existing installation staff on new and effective installation and sales techniques and tools.
Responsible for monitoring and reporting to management any safety issues and/or performance issues regarding internal installations group. Uses proper documentation, tools and procedures for violations and issues.
Provides updates and reports to management, as deemed appropriate.
High School diploma or GED
5 years telecommunications experience
2 years successful field services supervision, leadership or related experience
Strong focus on customer relationship building
Ability to coordinate intra departmental functions, synthesize and meet common objectives
Leadership experience and capability within project execution and service delivery
Competent, customer-oriented professional who can multi-task and support multiple geographic locations concurrently.
Ability to anticipate customer and team needs and provide proactive support.
Undergraduate degree preferred, or relevant experience in relevant field of study
Ensures customer/consumer satisfaction.
Hunter Cole Communications Group
Santa Clara, CA