The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including resident, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, invoice processing, and legal notices; and performing pre-close and closeout accounting processes.
Essential Job Functions
- Direct supervision of Leasing Agents and Resident Service Specialists. Participates in the hiring, training, performance management and termination of Leasing Agents and Resident Service Specialists.
- Monitors all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
- Collects delinquent account balances from previous residents. Calculate and Process tenant refunds.
- Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.
- Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
- Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
- Leases units as needed. Ensures execution of leases and lease files are properly completed.
- Send out lease expiration letters, and process lease renewals.
- Responsible for shopping competitive properties.
- Enter, process, and receive vendor payables. Scan all invoices to the AP department to process payments.
- Ensure that unsafe conditions are corrected in a timely manner.
- Processes move-ins, move-outs, and lease renewals.
- Assists Community Director with site level leadership to include staff performance and resident relations.
- Assists with resident retention, which may involve planning and organizing social events at the property.
- Assumes responsibility for the operations of the property in the absence of the Community Director.
- Ensure compliance with company policies and procedures.
- Perform physical inspections of the property and verify condition of vacant units and community appearance and safety.
- Coordinate with maintenance and make-ready staff to ensure timely recondition of units after move-out.
- May perform 30-day pre-inspections and move in/outs inspections with residents.
- Assist in weekly, monthly, quarterly reports and executive summaries.
- Create PO’s for office expenses and may create, process and invoice residents for monthly utilities.
- Perform other duties and projects as assigned.
Community Director – Reports to, receives direction, guidance and coaching, and obtain/exchange information.
Leadership – HMHSS, and other Hunt entities. Obtain/exchange information.
Customers including residents, vendors, board members and committee members.
- Maintain a positive customer service attitude.
- Ensure that all resident requests and/or complaints are resolved in a timely, efficient, and courteous manner.
- Creatively formulate new ideas to ensure all events are meaningful, and support the overall goals of the community.
Work with assigned budgets. Create PO’s for office expenses and may create, process and invoice residents for monthly utilities. Assist in the management of leasing and billing payments (which can include renewal notices, late payments, NSF fees, utilities bill processing, collections and/or invoices).
Direct supervision of Leasing Agents and Resident Service Specialists. Supervision includes hiring, training, performance management and, termination of direct reports.
Have a high school diploma (or equivalent) a Bachelor’s degree in Business Administration, Property Management, or other related discipline is preferred.
Experience and Qualifications
- High school diploma (or equivalent) required. Bachelor’s degree in Business Administration, Property Management, or other related discipline is preferred.
- Two years previous property leasing experience or applicable skills.
- Minimum of one to two year’s previous experience managing others.
- Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Previous experience with YARDI is preferred.
- Strong verbal and written communication skills.
- Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred. Certified Apartment Manager (CAM) preferred.
- Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
- Valid driver’s license required.
Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Effectively envision, develop, and implement new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Hunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are standard business hours. Occasional evening and weekend work may be required as job duties demand.
Travel less than 10% of the time.
Majority of the tasks associated with this position will be performed indoors, however, some duties will require the ability to function outdoors with exposure to seasonal weather conditions for short periods of time.
As a family-owned company, we understand that our employees are our most valuable asset. We’re proud of our reputation for strong human capital, and remain dedicated to providing our employees with essential tools to foster both personal and professional growth. And, while we are committed to offering competitive salaries and a strong benefits package, we understand the important role company culture plays in employee longevity—and work tirelessly to promote a healthy working environment for our entire corporate family.
Hunt Companies, Inc
Why Work Here?Hunt employs over 1,500 direct employees among 46 offices nationwide. Hunt Companies’ broader platform (including affiliates) employs over 6,000 additional employees across 80 offices in the United States. In addition to tremendous opportunities for growth and development in your chosen career path, you will also gain invaluable experience working with one of the premier real estate services companies in the United States. As a family-owned company, we understand that our employees are our most valuable asset. We’re proud of our reputation for strong human capital, and remain dedicated to providing our employees with essential tools to foster both personal and professional growth. And, while we are committed to offering competitive salaries and a strong benefits package, we understand the important role company culture plays in employee longevity—and work tirelessly to promote a healthy working environment for our entire corporate family.
Positive Work Environment!