Customer Service Representative - Full Time

Mon-Fri 8:00am- 4:30pm

$18.00 - $20.00 an hr

Work Environment: In office

This position works independently with minimal supervision to complete the outlined job responsibilities. This position requires creativity and expert problem solving skills to complete the responsibilities as assigned. Strong attention to detail , Self-motivated and multi-tasking traits.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about services
• Resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving services and guidelines

• Use various computer applications, such as database management and word processing.

• Be able to prioritize workload and perform in a fast-paced environment

• Communicate with agency partners to seek referrals and contracts

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

​Qualifications:

• Previous experience in customer service, sales, or other related fields

• Preferred experience in healthcare servicing individuals with disabilities, or outreach programs.

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

• Call center experience or office setting

• Type 40 WPM