This position is responsible for the operational aspect of HSSA’s Trap-Neuter-Return (TNR) program. The main functions of this position are to sanction community cat colonies, trap community cats for the purpose of spay/neuter and return, coordinate trap and supply inventory, to work with colony managers, program partners and TNR volunteer coordination and recruitment.
Essential Duties and Responsibilities:
- Respond to calls for service regarding community cat issues.
- Works with TNR Specialist in trapping and transporting of community cats for the purpose of spay/neuter and release.
- Accept and review new TNR colony manager applications, including site inspection, obtaining site and colony member photographs and sanction of new community cat colonies.
- Coordinate the Community Cat Coalition of regionwide community cat and TNR partners which aims to achieve an “unwanted kitten-free zone” in Pima County within 5 years
- Present regarding HSSA’s TNR program and the Community Cat Coalition on media and at various public forums, as required.
- Be a community cat/TNR information resource to all internal and external stakeholders.
- Maintain trap inventories and other TNR supplies.
- Assist in developing TNR educational and other materials.
- Assist in strategic plan development regarding the TNR program.
- Maintain appropriate program records such as colony manager registrations, annual census and other records including tracking the effect of the TNR program.
- Recruit Community Cat volunteers at the volunteer orientation sessions.
- Train and coach TNR volunteers.
- Maintain open communication with TNR volunteers.
- Assists citizens with interpretation and understanding of animal ordinances, program procedures and responsible animal ownership.
- Coordinate community cat surgeries with the Spay and Neuter Clinic.
- Work directly with Director of Operations and Medical Director in developing new TNR procedures.
- Work cohesively with other local community cat partners.
- Organize and coordinate large scale TNR spay/neuter events.
- Establish department goals, plans and timelines.
- May train and supervise volunteers for Community Cat Programs.
- May drive company vehicle in performance of company duties.
- Perform other duties as assigned.
Working Conditions: Work is performed at an animal shelter and out in the field, often in extreme weather conditions such as high heat or monsoon storms. Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, hazardous chemicals, sharp objects, conditions surrounding animal hoarding or neglect, in field conditions may be encountered. Able to lift up to 50 lbs., long periods of standing, bending, stooping, reaching and working outdoors in differing climates and animal handling and restraint in animal shelter setting. Potential exposure of infectious diseases to owned animals may be encountered. Successful applicants must be able to handle all sizes and activity levels of animals and may regularly drive an HSSA vehicle to perform duties.
Performance Factors and Necessary Skills:
Communication and Contact: The Community Cat Programs Coordinator communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of HSSA and has tact and excellent communication, public speaking, and customer service skills.
Attendance and Dependability: The Community Cat Programs Coordinator can be depended on to report to work at the scheduled time and is seldom absent from work and can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Relationships with Others: The Community Cat Programs Coordinator works effectively and relates well with others including superiors, colleagues, and individuals inside and outside of HSSA and exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
- Must be able to communicate effectively, both orally and in writing, as well as in public and media.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups, members of the public and co-workers.
- Ability to perform basic math operations, including calculating percentages and proportions.
- Ability to apply critical thinking to a situation in an effort to apply the best possible solution/outcome.
- Ability to organize and prioritize workload.
- Spanish speaking highly desirable
- Excellent customer service skills
- Ability to pay close attention to detail
- Ability to follow both oral and written instructions.
- Must be solution-oriented with the ability to diffuse confrontational situations and solve problems.
- Must be able to work independently and manage time effectively.
- High School Diploma or equivalent
- Advanced training and/or instruction in the field of animal care preferred. Equivalent combination of education and/or experience may be considered.
- Advanced training, instruction and/or experience in the field of customer service.
- Software proficiency in Microsoft Word and Excel (or related packages)
- Experience in animal care/Vet clinic field required.
- Possession of a valid Arizona driver's license and driving record acceptable to HSSA's insurance carrier
Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: 17.50 Hourly
Humane Society of Southern Arizona