The Supervisor, UM Administration contributes to administration of utilization management by leading a team of service support associates. The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.
The Supervisor, UM Administration provides support for and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies. The Supervisor, UM Administration leads a team of 14-25 associates. Decisions are typically related to schedule, plans and daily operations.
Responsibilities include but are not limited to the following:
+ Performs escalated or more complex work of a similar nature, and supervises others.
+ Coordinates and provides day-to-day oversight to associates.
+ Ensures consistency in execution across team.
+ Holds team members accountable for following established policies.
+ Communicates regularly and effectively with associates, and works to remove obstacles for staff.
+ Leads and empowers direct reports in a way that supports the growth and development of both competencies and contributions.
+ Utilizes knowledge and experience to provide on-going training and support to team members.
+ Helps team achieve goals and has responsibility for personnel issues, including required discipline.
+ Identify projects and process improvements to drive business forward.
+ Schedule will be 11:30 am - 8:00 pm or 12:30 - 9:00 pm AZT (depending on Daylight Savings Time)
+ 1 - 3 years of experience in a team leadership or supervisory position
+ Proficiency in Microsoft Office Word, Excel and PowerPoint
+ Able to give direction and make sound business decisions
+ Ability to exercise sound judgement and engage in ethical behavior
+ Exceptional verbal and written communication skills
+ Strong attention to detail
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
+ Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test
+ Bachelor's degree
+ Pharmacy technician or pharmacy setting experience is ideal
+ General understanding of economic, financial and operational concepts
+ Previous supervisory experience in a call center setting
The following policy applies ONLY to associates working in the state of Arizona:
Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms -when and where they need it. Our employees are at the heart of making this happen and that's why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact firstname.lastname@example.org for assistance.
Humana Safety and Security
Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact email@example.com to validate the request.