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Risk Adjustment Representative 2 (Record Retrieval)- Memphis, TN

Humana Millington, TN
  • Expired: December 11, 2019. Applications are no longer accepted.

The Risk Adjustment Representative 2 travels to provider offices within the region and retrieves medical records to upload into a secure system. The records are reviewed by Humana's Coding staff.

The Risk Adjustment Representative 2 ensures the collection of member medical records per protocol and safeguards member protected health information. Travels up to 100% of the time, and will consist of driving to locations close to home, as well as driving to locations that require overnight travel for up to a week at a time. Utilizes a laptop computer, thumb drive, and portable scanner to retrieve medical records which will be uploaded into a database. The Representative is responsible for visiting physician offices in a timely, efficient manner to meet all deadlines, production requirements, and quality expectations. Being a customer facing role, a professional manner and solid emotional intelligence skills are necessary.

Required Qualifications:
+ High school diploma or equivalent
+ Must be proficient in the use of technology
+ Proficiency in all Microsoft Office applications, including Excel and Word.
+ Strong written and verbal communication skills, organizational and time management skills necessary

Additional Requirements:

Hours: Monday-Friday 8:00 AM - 5:00 PM Central

+ Must be willing to commute within 2-3 hour radius of home residence, about 25% or as business needs.
+ Will require up to 100% travel to provider offices within Memphis city limits.
+ This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
+ Lives within the Memphis City limits

Work Style:

+ Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work
+ Must have accessibility to hardwired high speed internet with minimum speeds of 10Mx1M for a home office (Wireless and Satellite are prohibited)

Preferred Qualifications:
+ Associate's degree
+ Experience in a health care environment with medical records.
+ Previous experience managing travel and working remotely.

Additional Information:

If you have additional questions regarding this role posting, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours
About Us
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms -when and where they need it. Our employees are at the heart of making this happen and that's why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.

Humana Safety and Security
Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact to validate the request.



Millington, TN
38083 USA