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Chief Operating Officer

Human Technologies Nashville, TN

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Summary of Position: The Chief Operating Officer supports Human Technologies’ mission of Creating Employment for People with Disabilities by providing the strategic direction and overseeing planning and implementation of business development and operations initiatives for the company’s current and future lines of business in a manner that maintains or increases employment and ensures the work is both sustainable and profitable. Collaborates with and provides guidance to all non-operational support departments to ensure alignment with business plans, and ensures all direct reports are educated, trained, and competent to perform their roles and responsibilities. Actively participates at the officer level in the creation, implementation, and maintenance of company policies and procedures, and keeps other officers apprised of issues important to the organization. Sets the standards and expectations for the organization’s operational performance. Supervises: Vice President of Business Development, Director of Manufacturing Operations, Director of Supply Chain Services, Director of Environmental Services, Director of Facilities Management Services, Manager of Contract Administration and Management, Manager of Marketing & Communications, Facilities Manager. Internally collaborates with: Chief Executive Officer, Chief Financial Officer, Vice President of Human Resources Externally collaborates with: Customers, Contracting Officers, Suppliers, legal counsel, SourceAmerica, New York State Industries for the Disabled (NYSID), regulatory agencies. Predominant Job Tasks Operations: Provides strategic and tactical direction for all lines of business to ensure sustainable growth of both employment for people with disabilities and profitability.Collaborates effectively with officers and proactively recommends improvement and/or changes to company policies and procedures to the President/CEO andother officers to continually improve the organization.Leads the creation and communication of annual operations objectives, including analysis of markets, government, and customer initiatives that may impact the company, lines of business financial performance and forecasts, and corporate and line of business strengths, weaknesses, opportunities, and threats.Continually evaluates the alignment and efficacy of operations and support departments to ensure all regulatory and contract requirements are managed effectively, and the delivery of products and services meets customer expectations.Creates and maintains an operational culture of curiosity and knowledge-based decision making, and ensures that direct reports stay abreast of new ideas and other external developments in their areas of responsibility.Oversees the establishment of metrics and measurement tools and reviews operational performance regarding cost, delivery, quality, and profitability. 7. Drives continuous improvement programs for all lines of business. 8. Ensures all lines of business are competently staffed and have access to resources needed to satisfy obligations of our contracts.Evaluates the efficacy of business control systems and recommends and implements improvements.Directs and approves capital improvements to company-owned facilities, and manages company-leased facilities. Human Resources: In collaboration with the Vice President of Human Resources, oversees company-wide wage and benefit determinations and ensures the efficacy of compensation and performance review systems.Develops direct reports to ensure competency in their positions and encourage expansion of education, skills, and other knowledge necessary to support professional growth the organization’s current and future needs.Evaluates and documents employee performance as required by the company, AbilityOne, and/or NYSID for direct reports, and review and approves performance evaluations written by direct reports.Creates efficient and effective communication methods with support from IT, HR, Marketing, and other staff resources.Models respectful, civil behaviors and communications with all employees, customers, vendors, and partners on behalf of the corporation. Financial: Prepares, oversees, and approves all annual operating budgets and related planned capital expenditures.Leads the development of annual and as-needed revenue forecasts for each LOB. 3. Reviews LOB and corporate financial performance to budget with operations leadership on a monthly or as-needed basis. Business Development: Establishes executive-level relationships with new and existing customers and oversees the annual plan for customer satisfaction visits and surveys.Monitors markets of current lines of business, and identifies and pursues new business within these markets.Determines and evaluates opportunities for new lines of business and develops business plans with per-forma financial analysis to support recommendations.Oversees the response to RFPs and RFIs. Writes, edits, and/or reviews solicitation and proposal language to ensure requirements have been addressed, definitions and other contract language are aligned with the customer, and all numbers and statements made by the company can be defended.Develops, approves, oversees the maintenance of all costing and pricing models for new and existing lines of business to ensure price/margin optimization and cost management.Collaborates with executives at SourceAmerica and NYSID to develop new business.Contributes to and oversees the creative process for all marketing and sales support activities and media, including branding, corporate website design and content, customer-specific web stores, and catalogs, video and graphics communications initiatives, show supports, social media account management, traditional media, and press releases. Contract Administration and Management Liaisons with Contacting Officers, SourceAmerica, NYSID, and senior levels of commercial accounts to facilitate contract creation and renewals, negotiate pricing and terms, troubleshoot issues, defend the company position, and prosecute the customer when necessary, and align interpretations of contract language and specifications.Provides both executive and operational level guidance relative to development, review, interpretation, and maintenance of Federal, New York State, and Commercial contracts and sub-contracts.Obligates the company by reviewing and approving solicitations, contracts, awards, and sub-contracts.Writes, edits, and/or reviews performance work statements, deliverables, and other contract languages to ensure company interests are secured and risks minimized.Ensures procedures and any related documentation for contact compliance activities and deliverables are established and maintained.Reviews performance metrics against contract requirements and effectively addresses any non-conformances. Quality and Compliance Leads the establishment of annual quality objectives for each line of business and support departments.Provides executive-level review and oversight of the company’s quality systems, including ISO, CIMS, and line of business-specific systems.Ensures all contract requirements are in compliance, met efficiently, and cost-effectively.Oversees the establishment of KPIs and customer-specific metrics, and performs an executive-level review of performance to ensure the efficacy of quality initiatives, policies, procedures, and systems.Ensures operational policies, procedures, and systems are in place and comply with direct labor ratio, 14c, PRC, and WDR requirements. Safety Provides executive-level guidance and support for corporate safety initiatives to create a culture of safety across the organization. Manages direct reports responsible for developing and maintaining processes to eliminate or reduce loss time incidents and workers compensation expenses.Follows all safety procedures, creating a safe working environment for safe and proper work habits and equipment used for all employees.Actively participates incorporates safety initiatives to reduce loss time incidents and workers' compensation expenses.Performs other duties as assigned by the President/CEO. Qualifications: Bachelor’s Degree in Business, Engineering or relevant technical field and a minimum of eight (8) years’ executive-level operations management experience in dynamic, regulated products and service industries, or a combination of education and equivalent relevant experience.Experience leading diverse organizations both strategically and tactically. 3. Demonstrated knowledge and expertise managing multi-site/multi-state operations with time-critical service needs.Demonstrated experience managing multiple lines of business and annual budgets exceeding $30M. Strong business and financial acumen.Demonstrated track record of developing new business and maintaining existing accounts.Extensive experience with prime federal contract creation, negotiation, and administration. Working knowledge of AbilityOne law, NYS Preferred Source law, and commercial contracting preferred.Strong working knowledge of business control systems, quality control systems including ISO 9001:2015, compensation and performance systems, and financial reporting systems.Excellent interpersonal communication; high degree of confidentiality and objectivity. Strong oral presentation and written communication skills; excellent organizational skills.Must have a valid Driver’s License, reliable transportation and have and maintain a driving record in accordance with Human Technologies’ Liability/Automotive Insurance carrier.Must pass any required federal, state, municipality, and/or customer-specific background checks. Company Description: Since 1954, our employees at Human Technologies have provided superior products and services to the most demanding customers in commercial, New York State, and federal government markets. From Facilities Management and Environmental Services to Uniform and Apparel Management and Manufacturing, w

Human Technologies

Why Work Here?
Power of People with a Purpose! Creating employment for people with disabilities for over 65 years.

Since 1954, our employees at Human Technologies have provided superior products and services to the most demanding customers in commercial, New York State, and federal government markets. From Facilities Management and Environmental Services to Uniform and Apparel Management and Manufacturing, we demonstrate the Power of People with Purpose every day. EOE - Minorities/Women/Veterans & People with Disabilities encouraged to apply.


2260 Dwyer Avenue Utica

Nashville, TN



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