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PRODUCT SUPPORT MANAGER

Hugg & Hall Equipment Co.
Fort Smith, AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Description/Job Summary

Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg & Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers' needs our own. 
 
Hugg & Hall offers competitive compensation, quarterly incentive and benefits including medical, dental, vision, 401K and paid vacation. 

The Product Support Manager, through strategic thinking & leadership is responsible for developing and executing all Parts & Service (hereby known as Product Support) activities within their assigned Branch/AOR.  They lead the company in its efforts to follow high safety standards, achieving an acceptable safety record, they keep personnel focused on customer satisfaction, employee satisfaction and achieve profit expectations of the shareholders.  They communicate our company values, our vision and mission through actions and words.  You are a team builder - head coach.
 
Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
 
Essential Job Duties:

  • Provide day-to-day hands-on leadership and oversight of branch Product Support activities
  • Spearhead the development, communication and implementation of operational strategies that support our annual business plan objectives and key performance metrics Responsible for the measurement, adherence, execution and reporting of all   service operation's activities
  • Responsible for the measurement, adherence, execution and reporting of all parts operation's activities
  • Responsible for the measurement, adherence, execution and reporting of all product support sales activities
  • Generate annual budget and ensure that financial targets are met; analyze operational results; develop, document and implement action plans to address any variances versus plan
  • Motivate and lead a high-performance team of Department Managers & PSSR's
  • Attract, recruit and retain required staff, while providing mentoring as a cornerstone to career development; foster a success-oriented, accountable environment within Product Support operations.
  • Ensure that an orderly and safe environment is provided for all branch employees and that all operations achieve safety performance targets and adherence to our Health, Safety and Environmental standards
  • Foster an environment that focuses on proactively delivering customer satisfaction results as well as high employee morale
  • Lead and support facility maintenance for Parts & Service real estate space, common facility space and landscaping
 
 
Work with OEM Vendors
  • Developing relationships with all key vendor personnel related to Product Support activities. Through these relationships you will be able to help in:
  • Warranty discrepancies
  • Backorder parts expediting
  • Technician and Sales Training
  • Achieving specific vendor expectations that are aligned with Hugg & Hall's capabilities and business philosophy
  • Secure "policy" or "goodwill" dollars when needed.
  • Ensuring all key vendors don't feel lost among the many lines we have to juggle and create value for.
  
Other Duties:
 
Assists All Departments

  • Considering the impact on all our departments regarding the decisions you make.
  •  Cooperating with new sales in order to increase market share of new/used equipment sold
  •  Understand and abide by Human Resource policies and requirements. Have strong relationships with HR personnel.
  •  Actively play the role of Leader in safety by working with the Safety Director and insuring compliance to all company safety policies.  Work to minimize accidents and safety violations.
  •  Work with accounting to understand risk and liability concerns.  Ensure all accounting of parts & service are being handled according to general accounting principles and managed by our business operating system as designed.
  •  Provide fast and effective equipment repair support to our Rental business. Achieving desired goals of keeping equipment in sound, safe, mechanical condition, maximizing up-time at the lowest cost.
 
Follows Boundaries for Position
  • Reviewing personnel matters such as hiring, firing, written warnings, raises, and reviews with supervisor
  • Discussing purchases of supplies or equipment in excess of $2,500 with supervisor
 
Qualifications:

Required Skills/Experience
Minimum 10 years managerial experience in a related field
Demonstrated track record of successful leadership in a previous role
Demonstrated evidence of strategic planning and executing the strategy
Significant sales, operations and/or technical experience. 
Preferred working knowledge of parts and service operations.
Proven record of successfully working in a team-based environment.
Demonstrated ability to initiate, expedite, follow through to project completion
Superior communication skills (active listening, writing, speaking, and telephone)
Excellent customer service skills
Financial acumen, including ability to understand an income statement and balance sheet
Ability to champion and lead change; assist employees in accepting change
Demonstrated ability to grow and manage business to business sales
Computer and accounting skills (Excel, Word, Outlook)
6 Sigma or other continuous improvement experience
5S or other relevant housekeeping safety tools
Responsive and dedicated
 
Education
            4-year BA or BS degree College degree preferred

Physical Demands/Environmental Conditions:
This position will be working in operating facilities and outdoors traveling to numerous customer locations. The employee will encounter varying weather conditions and temperatures. The normal auto hazards will apply.
This position is continuously required to talk or hear; regularly required to sit, stand, walk, or climb.
Must be able to lift up to 100 pounds on occasion.
Position requires driving vehicle to and from assigned locations and customer locations.

Hugg & Hall Equipment Co.

Address

Fort Smith, AR
72903 USA

Industry

Business

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