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CUSTOMER SERVICE REPRESENTATIVE

Hugg & Hall Equipment Co. Little Rock, AR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Description/Job Summary

Hugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client. If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg & Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers' needs our own. 
 
Hugg & Hall offers competitive compensation and benefits including medical, dental, vision, 401K and paid vacation. 

The Customer Service Representative is responsible for the Recovering & Protecting Hugg and Hall Assetsby collecting assigned AR accounts.
 
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner
 
Essential Job Duties:

Collections for all Locations of Hugg and Hall
      by
      making calls to customers and inquiring about account status
      recording notes in the computer
      preparing call log
      collecting problem accounts
      approving or disproving accounts for credit release
      communicating all disputes to proper personnel
 

 Managing Collections
    by
     reviewing AR past dues
     communicating the need for credit hold to appropriate managers
     recommending necessary legal action
     sending monthly A/R statements to customers
     signing appropriate lien releases
    

Assist Customers and Employees
   by
   faxing requested invoices
   answering customer account inquiries
   explaining company terms and credit hold policies
   working with internal personnel to produce billing as customer requests
   assist internal personnel with customer billing software requirements
   granting credit releases
                    
 
Maintain Accurate A/R Records
   by
   reviewing accounts for proper matching
   researching customers' questions
         
 
Other Duties:
Assist in Accomplishing Accounting Goals
  by
  backing up for receipts deposit when needed
  completing projects as assigned
  sharing credit history for credit reviews
 
Customer Contact:  Frequent
  
Key Measurements: 
 
Complete Assigned Job Duties
  by
  utilizing collection and communication skills
  utilizing office and computer skills
  accomplishing skills with accuracy
  utilizing organizational skills and time management skills
 
 Knowledge of Job Duties Achieved
   by
   customer satisfaction
   achieving A/R aging goals
   achieving calling goals
   input from supervisor / annual review
 
Qualifications:
 
2 years of customer service and/or collections experience preferred
Ability to organize and prioritize responsibilities
Strong written/verbal communication skills
Above average word processing and spreadsheet skills

Education

High School Diploma or equivalent

 
Physical Demands/Environmental Conditions
 
This position is in an indoor office environment with a controlled climate.
 
This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
 
This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms.
 
This position will continuously use hands to type.


Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.

Hugg & Hall Equipment Co.

Address

Little Rock, AR
72209 USA

Industry

Business

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