Client Engagement Representative (Digital Marketer)
- Expired: March 19, 2021. Applications are no longer accepted.
Hugg &amp; Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. Representing multiple lines, we are a turnkey operation offering new, used, parts, service and rental for industrial and construction equipment needs. Hugg and Hall knows that an environment where the employee is valued, well-trained, and confident will bring satisfaction to the customer or client.
If you are seeking a career with a company that can offer opportunity and respect as a team member then you should consider employment with Hugg &amp; Hall Equipment Company. Our team includes sales representative, service technicians, and a variety of other positions that will work together to make our customers needs our own. Hugg &amp; Hall offers competitive compensation and benefits including medical, dental, vision, 401K and paid vacation. The Client Engagement Representative is responsible for serving as a digital marketer through social media interface, provide a high level of customer service to increase image and culture of Hugg &amp; Hall as well as manage all telecommunication systems. Essential Job Duties: Qualifications: Market Hugg &amp; Hall through Social Media and Company Website * Find Content That Helps Tell the Hugg &amp; Hall Story * Discern what is relevant and appropriate for publishing * Listen to office activity for possible content * Identify positive customer success stories * Identify common customer problems that have to be solved * Identify community events and activities where the Hugg &amp; Hall story will resonate * Support integration of social media with traditional media * Retell stories and share/post across Hugg &amp; Hall website and syndicate through multiple social media channels (Facebook, LinkedIn, YouTube, Instagram, etc.) * Design online strategy for meeting goals such as higher traffic/ customer acquisition/revenue generation/ etc. * Stay up to date with new tools in the industry in all domains (advertising/SEO/ email marketing/ etc.). Measure Digital Marketing Analytics * Access data/reports/ metrics to determine overall effectiveness * Adjust content strategy / activity as needed based on effectiveness * Monitor key words and Search Engine Optimization Manage Hugg &amp; Hall Website * Edit website as needed by using Wordpress * Monitor information listed on pages and edit them as needed * Track visitors and traffic to website through Google Analytics Effectively Answer Telephone Calls * Greet visitors on telephone * Answer or refer any inquiries * Maintain employee and department listings * Direct telephone calls to appropriate department / employee * Direct caller to another person or voice mail when necessary * Answer incoming calls in a timely and professional manner * Become familiar with Hugg &amp; Hall internal departments and products Manage Telecommunication System * Following manufacturers instructions for switchboard use * Notify appropriate persons when encountering a problem with phone system * Assuring that switchboard is covered when necessary Facilitate Intra-office Communication * Prepare memos, hand-outs, phone listings, schedules, etc. Required Skills/Experience Excellent customer service skills Ability to organize and prioritize responsibilities Adaptable to change Familiarity and comfort with new technology including social media Strong written/verbal communication skills General word processing skills Strong teamwork and collaboration skills Preferred Skills/Experience Graphic Design Photo Editing Blog/writing skills Education High School Diploma or equivalent Some college or college degree preferred Physical Demands/Environmental Conditions This position is in an indoor office environment with a controlled climate. This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard. This position will continuously talk, hear, and read in verbal and written communication. This position will continuously use hands to type. Hugg &amp; Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information.
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Hugg & Hall Equipment Company
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