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IT Support Associate - Atlanta, GA

Hudson Technologies Inc
Smyrna, GA
  • Posted: over a month ago
  • Full-Time
Job Description

IT Support Associate Job Description

Is environmental sustainability a core value of yours? Do you want to contribute to keeping food fresh, homes and people cool, industrial processes operating all with maximum energy efficiency with environmental sustainability in mind? All of this in a critical infrastructure industry? Then Hudson Technologies is the place for you! Hudson Technologies is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. Combined with our industry leading, patented, and proprietary On-Site Chiller Services and Global Energy Services we lead the way in lifecycle management of refrigerants and our commitment to the environment.

Is environmental sustainability a core value of yours? Do you want to contribute to keeping food fresh, homes and people cool, industrial processes operating all with maximum energy efficiency with environmental sustainability in mind? All of this in a critical infrastructure industry? Then Hudson Technologies is the place for you! Hudson Technologies is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. Combined with our industry leading, patented, and proprietary On-Site Chiller Services and Global Energy Services we lead the way in lifecycle management of refrigerants and our commitment to the environment.

Position Overview

We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems of our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. Key focus will be supporting end-users in the manufacturing facilities in Smyrna Georgia.

Duties and Responsibilities

  • Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
  • Update and maintain the computer inventory and equipment.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Troubleshoot and resolve issues with software or hardware; Windows, Office 365, SharePoint, MS Teams, etc.
  • Walk colleagues or clients through steps to help them resolve their technical problems; deskside and remote.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Escalate problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Monitor and inform Leadership of any trends based upon experiences and reporting metrics.
  • Analyze management records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions, projects and applications.
  • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
  • Establish accounts for new users and assist with password or login problems – Active Directory experience required.
  • Test, evaluate, research and make recommendations about new technology for the business.
  • Provides Tier 1 and Tier 2 level support.
  • Be remote hands for network and server teams
  • Experience with Helpdesk or Ticketing system and building Knowledgebase.
  • Participate in business-wide meetings to assist with technical requirements.

Requirements and Qualifications

  • Bachelor’s degree in computer science or a related field.
  • 5+ years of experience in a technical support role.
  • Windows and Network Certifications are preferred, but not required.
  • Experience with PowerShell scripting and Windows Group Policy Object Management is preferred, but not required.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Willingness to solve complicated problems and see projects through to completion.
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Ability to physically lift computers/servers/printers/office equipment when needed.
  • Availability to travel/work during hours outside of normal business hours for software updates, assisting employees in other locations.
  • Strong interpersonal communication and relationship-building skills
  • Project Management Mindset: manage time and priorities while simultaneously administering numerous tasks/projects.

Hudson Technologies Inc

Address

Smyrna, GA
30080 USA

Industry

Technology

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