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Customer Service Assistant Entry-Level

Hub Braintree, MA
  • Expired: over a month ago. Applications are no longer accepted.

Profile Summary:

This position will be responsible to provide customer service support to the Customer Service Department by obtaining, analyzing and verifying the accuracy of customer order information in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Key Responsibilities:
The key responsibilities or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

· Receives, processes and verifies the accuracy of customer orders utilizing the organization’s internal system and customer purchase orders.

· Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

· Provides support to the Customer Service Representatives and/or Order Entry-Proofing Team in the performance of their job duties as required.

· Supports and participates in the organization’s Continuous Improvement Program.

· Answers customer inquiries/communications as required. Formulates resolution and response in a timely and accurate manner.

· Builds solid partnerships and delivers excellent customer service to both internal and external customers.

· Coordinates timely handling of multiple situations in a professional, positive manner.

Recommended Minimum Qualifications:

Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.

· Minimum of one (1) year of progressive customer service experience

· Must have experience with a CRM or ERP, and familiarity with NetSuite is a plus

· Proficient experience with Microsoft Office Suite

Knowledge, Skills, and Abilities:

· Excellent interpersonal, and verbal and written communication skills

· Must be able to provide exemplary customer service in fast paced, time sensitive environment

· Must work well under pressure in a fast paced- high call volume environment

· Ability to multi-task many projects simultaneously

· Works well both independently and as a team member with the ability to make sound business decisions

· Must have an excellent sense of priorities and possess a strong attention to detail

· Must have the following Customer Service Skills:

  • Product knowledge
  • Quality focus
  • Problem solving
  • Documentation
  • Active listening
  • Resolving conflict
  • Analyzing information

Physical and Mental Requirements
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills:

· The demands are in the nature to stand, sit, and move within the office.

· Utilization of office equipment, and the capacity to lift up to 20 pounds.

Motor Skills:

· Duties may involve hand-eye coordination and physical dexterity.

Visual Skills:

· An ability to read, see, and differentiate between color is not necessary.

Hub Pen Company is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religious creed, national origin, sex (including pregnancy and gender identity), age, political affiliation, marital status, disability, sexual orientation, military service, genetic information, parental status, retaliation, or other non-merit factors.

Principals Only. No Recruiter please.


Why Work Here?

Awesome CEO, great benefits, and opportunity for growth!

Founded in 1954 Hub Pen Company takes its name from the famous Oliver Wendell Holmes quote that describes Boston as the “Hub of the Universe.” Started as a small business selling pens door to door, today Hub Pen imprints more than 100 million pens annually for the promotional products industry. We maintain a strict policy of selling only through promotional products distributors, such as advertising and marketing agencies and on-line distributors. We do not sell direct to businesses or to the public. In the promotional products industry, we are #1 rated for writing instruments and for customer service by regional and national promotional product organizations as well as: • Advertising Specialty Institute (ASI): 5 Star Supplier, Supplier of the Year 2012, 2016-2019 #1 for Writing Instruments • Promotional Products Association International (PPAI): 2010 - 2019 PPAI Supplier Star Award • Promo Marketing Magazine: 2009-2019 Supplier Excellence Award for Writing Instruments • New England Promotional Products Association (NEPPA): 2013-2019 Supplier of the Year and #1 for Customer Service


Braintree, MA