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Front Desk Coordinator/Credit & Mail Intake Clerk

Howe and Associates Alpharetta, GA
  • Posted: over a month ago
  • Other

FRONT DESK/INTAKE/CREDIT COORDINATOR

We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive, professional and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Daily Responsibilities (but not limited to)

  • Answer incoming calls for two divisions – including fielding questions from callers, redirecting to proper departments/ individuals, recognizing & managing spam/scam solicitations
  • Greet/Welcome/Assist visitors/clients/attorneys/solicitors
  • Receive, sort, docket, deliver incoming mail
  • Assist with scanning and Electronic File Management per firm protocol
  • Assist with outgoing mail as needed
  • Manage Conference Room Schedule
  • Maintain Office Tidiness
  • Support Collection Litigation Team
  • Assist with Supply Management
  • Manage all Credit Card, check, money order payments
  • Beginning of Day & End of Day entry/close out responsibilities

QUALIFICATIONS:

  • Some experience as a front desk representative, agent, or relevant position
  • Familiar with Office Machinery (Fax; Printer; Postage Meter; Copier)
  • Telephonic Credit Card Intake
  • Excellent knowledge of MS Office platform
  • Familiar with Overnight Delivery processing (FEDEX; USPS; UPS)
  • Operate a high volume VOIP digital phone system (Ring Central)
  • Possess confident & patient communication & people skills
  • Solid typing ability w/ 10-key experience
  • Function in a fast paced environment
  • Fast learner; Team spirited; Multitasker; Dependable; Punctual & effective organization skills
  • Problem Solving capability

Howe and Associates

Address

Alpharetta, GA
USA

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