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Associate Director - Community Assistance Program

Houston Food Bank
Houston, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Associate Director is responsible for providing leadership and accountability for the programs in CAP and its programs within the organization. Ensures all programs follow policies and procedures to guarantee audit standards are met. Develops and implements other programs for member agencies. Delivers excellent customer service to donors, member agencies, volunteers, and other contacts. Maintains professional business relations with staff and outside contacts. Provides exceptional customer service and support to Administrative and Operations programs as needed. Keep Senior Director of Strategic Partnership well informed of area activities and projects. The Associate Director is also responsible for assisting with the oversight and direction of the program. The Associate Director will ensure that all requirements of HHSC/FEEDING TEXAS subcontract in Region #6 are met. The Associate Director also ensures that CAP, HFB, FEEDING TEXAS, and HHSC policies and procedures are always followed. The Associate Director will be responsible for the program development and implementation of services in multiple areas, such as employee development, executing performance improvement plans and corrective action assessments, recruitment, agency and program building, assistance with training and supervision of designated staff members, providing guidance to direct reports, setting clear goals and expectations for the program, budget planning, strategic development and execution planning regarding productivity, staffing, and interdepartmental collaboratives. The Associate Director will also act as a liaison for the Community Assistance Program by attending community meetings throughout Harris County and 11 surrounding counties with the intent of increasing awareness of CAP services, growing community relations, and developing new partnerships to implement successful initiatives. The Associate Director will also help facilitate goal-level creation for the overall program function and will work with the leadership team to ensure that goals are clear and cascade to all CAP staff.


Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and showing ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly.)

  1. Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations
  2. Plans and develops goals and objectives for the CAP program according to HFB, Feeding Texas, and HHSC standards 
  3. Responsible for the overall hiring, discharge, training, and development of program staff in CAP
  4. Responsible for providing a clear understanding of the CAP program 
  5. Ensures fiscal accountability for the CAP program 
  6. Ensures access to state benefits for clients in the region
  7. Initiate, develop, and maintain a working partnership with HHSC Regional and State Program Staff to include Feeding Texas
  8. Ensures compliance and FEEDING TEXAS subcontract requirements
  9. Ensures HIPAA compliance
  10. Collaborates with State of Texas (HHSC) and Harris County officials during a natural disaster
  11. Complies with Departmental HFB, FEEDING TEXAS, State of Texas-HHSC reports as requested
  12. Comply with and meet departmental goals and objectives
  13. Travel is required for this position (up to 20% of the time and on a domestic basis within our 18-county service area)


  • Yes



  • Requires a Bachelor of degree in Social Work or a related field from an accredited college or university and/or equivalent training and experience
  • Master of Social work or related field experience is preferred 
  • Fiscal Management and Budgeting experience plus a minimum of 5 years’ experience supervising field workers in a public city, county, or state systems such as CPS, MHMRA, APS or HHSC  
  • 3-5 years of experience providing casework or case management services to clients in the Houston Area
  • Experience in determining eligibility for city, county, or state benefits programs preferred   
  • Experience with State of Texas computer software preferred
  • Program evaluation experience preferred
  • Spanish-speaking bi-lingual preferred

Certificates, Licenses, and Registrations:

  • N/A

Special Knowledge/Skills/Abilities:

  • Knowledge of HIPAA laws and compliance
  • Proficiency using Microsoft Office Programs, such as Word, Excel, PowerPoint, and Outlook a must
  • Must possess excellent written and verbal communication and presentation skills
  • Strong customer service skills and willingness to assist others
  • Able to communicate complex information clearly
  • Capable of organizing a new program in conjunction with training and orienting new staff
  • Self-starter/self-motivated
  • Ability to work with people from different backgrounds
  • Strong problem-solving abilities
  • Able to work cooperatively and coordinate well with other departments, personnel, and volunteers.
  • Ability to operate a computer, copier, and other business equipment
  • Ability to organize work, time, and self-work 
  • Attention to detail, accuracy, and complying with deadlines
  • Ability to work independently with minimum supervision


Carries out responsibilities in accordance with Texas State and Federal policies and HFB policies.


Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)


  • Business Insight         
  • Instills Trust                 
  • Drives Engagement    
  • Optimizes Work Processes
  • Directs Work               
  • Resourcefulness         
  • Composure                 
  • Manages Ambiguity
  • Organizational Savvy
  • Decision Quality          
  • Manages Conflict        
  • Communicates Effectively 

*Is legally able to work in the United States.


The foregoing statements describe the general purpose and essential job functions needed for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be needed. 

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Houston Food Bank


Houston, TX
77026 USA



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