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Hotel Front Desk Agent

Houser Creek Hospitality, LLC
Union City, TN
  • Posted: over a month ago
  • $12 to $14 Hourly
  • Full-Time
Job Description
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$11.50 - $13.50 hourly

Responsibilities:
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Handle customer complaints as necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school diploma, GED, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
About Company

Houser Creek Hospitality, LLC owns and operates multiple hotels- all adjacent to Discovery Park of America. Ownership is local and has been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, Discovery Park of America family memberships, IRA (investment match), hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.

Houser Creek Hospitality, LLC

Address

Union City, TN
USA

Industry

Tourism

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