Would you like to work for a company that helps people create memories that last a lifetime?
We're currently seeking Part Time Customer Service Reps. This position has 5 weeks of training from either 9:00am-5:30pm or 1:00pm-9:30pm 5 days a week.
Ticketmaster, a proud division of Live Nation, is celebrating its 20th anniversary in Charleston, WV! We're consistently rated one of the top places to work by Indeed and Linked In. Our belief is that talent comes from any place or background. This is not a place for elitists. We hire people for who they are - hard workers who deliver results and are passionate about what they do. One of Live Nation's guiding principles is to take care of our own. That applies to our artists, fans, partners and of course, our employees. The pace here is fast, the atmosphere is upbeat, and a passion for live entertainment is a common thread that ties us together. As a global and growing business, our environment will expand your skills and develop your career.
We offer a competitive starting wage and increases after 3 and 6 months of employment!
Highlights include: part time benefits, flexible schedules, free concert tickets, room for advancement with a global organization, and so much more.
As a Customer Service Rep, you will assist our Fans with various types of requests that require different levels of trouble shooting, all while providing World Class Service to both internal and external customers, while working toward a goal of one contact resolution
Our interactions are through inbound calls, emails or chats from customers throughout North America. At times you may be interacting with a customer via email and another customer via chat or 2 different customers in 2 different chats at the same time.
High School Diploma or GED
Top notch communication skills to deal with a variety of personalities
Basic computer skills
We prefer at least one year of recent, continuous employment, in a customer service capacity
Ability to sit for extended periods and remain in a stationary position for more than 50% of the time, limited standing and walking throughout the day; uses hands and fingers to operate computers and office equipment, and heavy phone handling for up to 8 hours each day; must be able to talk on phone for long periods of time; exposed to office environment conditions with mid to high noise levels; may be required to occasionally lift up to 10 pounds.
Equal Employment Opportunity:Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Recognized two years in a row by Great Place to Work, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.