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IT Support Specialist

Housby Mack, Inc.
Des Moines, IA
  • Posted: November 13, 2022
  • Full-Time

Location: Des Moines, IA

Hours: Monday - Friday, 8:00 AM to 5:00 PM

FLSA Status: Non-Exempt


PRIMARY PURPOSE:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Also responsible for monitoring and responding to help desk tickets regarding basic technical issues.

WHY HOUSBY:

Housby, a family-owned business for over 50 years, offers a flexible environment, a competitive benefits and compensation package, and most importantly, a culture that promotes growth along with celebrating success. Ranked as a top workplace by employees in the state of Iowa for 6 consecutive years, here at Housby we realize that our greatest asset remains our employees.

EXPECTATIONS:

  • Essential Duties include the following. Other duties may be assigned.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries via help desk, email, in person or over the phone.
  • Perform remote troubleshooting through diagnostic techniques.
  • Determine the best solution based on the issue and details provided by the internal customer.
  • Walk employee through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Ask appropriate questions to determine nature of problem.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers and server room, as needed.
  • Run diagnostic programs to resolve problems.
  • Follow-up and update employee's status and information.
  • Pass on any feedback or suggestions by employees to IT Manager.
  • Identify and suggest possible improvement on internal procedures.
  • Maintain a professional image.
  • Follow the Company's safety rules and policies.

SKILLS & EXPERIENCE:

  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Knowledge or experience with Microsoft 365 Suite of applications
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English
  • Excellent communication skills.
  • Customer-oriented and patient.

PHYSICAL DEMANDS:

  • Oral communication over the phone and in person.
  • Ability to view a computer monitor.
  • Sitting and standing for long periods of time.
  • Alpha/numeric keyboarding.

WORK ENVIRONMENT:

  • The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic and outside weather conditions.
  • The noise level in the work environment is usually moderate.

EDUCATION:

  • Bachelor's or Associates Degree in Information Technology, Computer Science, or related field highly preferred.

COMPENSATION:

  • Competitive Hourly Rate (Based on Experience).
  • Benefits including medical, dental, vision, life insurance, 401(k) with company match, and more!
  • 120 Hours of PTO after your first full year of employment.
  • 9 Paid Holidays (including your Birthday off!)
  • Energetic and transparent work environment and great company culture. Driven, motivated, and talented support team.
  • Ongoing training, and professional development opportunities.

Housby is an Equal Opportunity Employer

Housby Mack, Inc.

Address

Des Moines, IA
50313 USA

Industry

Technology

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