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Customer Service Representative

Hotels at Home
Fairfield, NJ
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, medical,
Job Description

Customer Service Representative

***We are looking for individuals who are open to any shift including Full Time, Part Time, evenings and weekends***

At Hotels at Home, we care about our customers!  From the time the customer orders with Hotels at Home through delivery, our team works to make it easier than ever to shop for the home.  The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer.  When a customer contacts our support team via phone, email, or chat, we empower our Customer Service Team to resolve the issue.  We are passionate about our customers and work to delight them on every interaction with Hotels at Home.

What You'll Do

·         Build a relationship with the customer throughout the call

·         Service customers with pre-and-post order inquiries (shopping assistance, returns, replacements, refunds, delivery status, back ordered items, issues with fulfillment)

·         Identify areas of improvement and convey trends in customer calls to leadership

·         Navigate multiple software applications and technologies simultaneously

·         Use conflict management skills and maintain professional composure

What You'll Need

·         Excellent communication and relationship building skills

·         Passion for helping others

·         A successful track record working in a high-volume fast paced environment

·         Regular and reliable attendance

·         Strong problem-solving skills and the ability to think analytically

·         Experience with CRM tools such as ZenDesk is a plus


Excellent employee environment with a competitive benefits package including:

·         Potential for Annual Merit increase based on performance

·         Healthcare

·         Voluntary benefits

·         Paid Time Off

·         401k Plan + Company Contributions

·         Hotels at Home offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Company Description
Hotels at Home is an industry-leading eCommerce solutions provider. We have been developing and managing online retail programs for many of the world’s most prestigious brands for nearly 20 years. Our fully managed eCommerce solution runs on a combination of innovative technology, deep industry expertise, and the passion and high-quality work from our collaborative team of marketing experts, creative strategists, web designers, and technology specialists. Headquartered in Fairfield, New Jersey with regional offices in Paris and Shanghai, we are continuing to grow our global operations and take pride in our long-term employees and clients.

Hotels at Home


208 Passaic Ave

Fairfield, NJ



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