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Customer Service Representative (Call Center)

Hotels at Home Fairfield, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

***We are looking for individuals who are open to any shift including evenings and some weekends***

 

Job Title: Customer Service Representative

Location: Fairfield, NJ

 

About Us

Hotels at Home is a rapidly growing Ecommerce company that pioneered the hospitality retail service. As an industry leader, we offer hotel guests the opportunity to enjoy their favorite room amenities and furnishings in the comfort of their own home by allowing them to shop hotel exclusive merchandise they experienced during their stay. Some of our products include bedroom accessories, bath amenities, beds, pillows and linens. With the help of our services, we are bringing portable hotel quality for guests to enjoy long after checkout.

 

Position Summary

Our Customer Service Representatives handle incoming calls, live chats and emails from current and prospective customers regarding their orders, inquires and resolve any escalations.

 

Primary Responsibilities

  • Answer inbound calls, live chats and emails from customers.
  • Provide exceptional customer service.
  • Research and assist all inquiries in a professional, courteous and timely manner.
  • Documentation of customer’s account.
  • Proactive follow-up with customers.
  • Reach out to customers to confirm orders.
  • Process phone orders.
  • Stay up to date with all promotions and sales.
  • Perform other duties as assigned.

 

Qualifications

Required

  • Customer Service experience
  • Warm, pleasant phone manner
  • Proficient in Microsoft Outlook, Word, Excel and data entry
  • Ability to prioritize and multi-task
  • Excellent verbal and written communication and active listening skills
  • Organized and detail orientated
  • Customer follow-up
  • Energetic, team player and quick learner
  • HS Diploma or equivalent

Preferred

  • Call Center experience
  • Multilingual
  • Handling customer escalations
  • Logistics or delivery experience

 

What We Offer

Hotels at Home has a diverse culture that is fun and relaxed and offers paid time off, 401k with company match and health insurance options.

 

To Apply

For employment consideration please apply to this posting.

All employment is contingent upon successful completion of a criminal history background check and drug screening.

Company Description
WHO WE ARE
Hotels at Home is an industry-leading eCommerce solutions provider. We have been developing and managing online retail programs for many of the world’s most prestigious brands for nearly 20 years. Our fully managed eCommerce solution runs on a combination of innovative technology, deep industry expertise, and the passion and high-quality work from our collaborative team of marketing experts, creative strategists, web designers, and technology specialists. Headquartered in Fairfield, New Jersey with regional offices in Paris and Shanghai, we are continuing to grow our global operations and take pride in our long-term employees and clients.

Hotels at Home

WHO WE ARE Hotels at Home is an industry-leading eCommerce solutions provider. We have been developing and managing online retail programs for many of the world’s most prestigious brands for nearly 20 years. Our fully managed eCommerce solution runs on a combination of innovative technology, deep industry expertise, and the passion and high-quality work from our collaborative team of marketing experts, creative strategists, web designers, and technology specialists. Headquartered in Fairfield, New Jersey with regional offices in Paris and Shanghai, we are continuing to grow our global operations and take pride in our long-term employees and clients.

Address

Fairfield, NJ
USA