Regional Manager

Properties managed by: Envoy Hospitality

The Regional Manager (RM) is responsible for: 1) driving and attaining expectations in all aspects of operational performance for the assigned portfolio of properties; 2) managing and leading property General Managers in their portfolio; 3) managing property openings in and outside of their portfolio of hotels; 4) implementation and support/maintenance of all company standards, processes and procedures throughout their portfolio; and 5) execution of operational initiatives across their portfolio. The RM accomplishes this through a strategic approach focused on outcomes that benefit their portfolio by maintaining efficient operations that produce positive results. Management of property openings requires a tactical, detail-oriented approach focused on meeting objectives in both time and quality.

The RM works with all assigned properties to ensure that the best possible results are achieved in all categories of performance in the basic duties and responsibilities identified below taking necessary actions to ensure the successful operation of the hotel and the achievement of the company’s performance expectations:

Guest Relations

• Regularly reviews all customer feedback sources taking action to effect proactive evolution of our service and product models
• Monitors property for compliance with brand surveys and online reviews in both results and responses
• Focuses on consistently attaining excellence in guest satisfaction and loyalty through a holistic approach to service, product, and experience

Financial

• Manages P&L against budget and continuously looks for ways to maximize short and long-term profit through proper controls of spending and labor, cost reductions, and increased revenues through both occupancy and an optimized ADR

Sales & Revenue

• Implement & manage revenue generation programs that set expectations, strategies, and tactics to drive base and incremental revenue
• Conducts area market analysis and works with others to create and implement an effective marketing strategy for the area and updates this plan on a regular basis to maximize asset performance
• Collaborates with appropriate parties to create and implement effective revenue management strategies to maximize RevPAR and market share

Operations

• Ensures excellent condition of each asset in order to maximize guest and owner satisfaction
• Inspects buildings to ensure all brand standards are met
• Ensures consistent enforcement of all policies and procedures related to the operation of the hotel
• Review performance reports for each property on a daily basis to identify trends and ensure proper operation of the property according to company policy and procedures
• Responsible for overall performance of each property as measured by key performance indicators (ex. Occupancy, RevPAR, Net Operating Income, etc.)
• Audits all documentation for completeness and accuracy
• Working with the VP of Operations, conceives of and designs new operational initiatives necessary to improve operations and results
• Implements and maintains all company standards, processes, and procedures ensuring accurate delivery and availability
• Manages all operational initiatives ensuring delivery and execution
• Is the Operations liaise with the Corporate Human Resources Manager and Generalist for training needs, planning and results

Associates

• Manages all General Managers ensuring effective use of the resource for the organization
• Ensures all Associates are following all policies, procedures, and brand standards
• Leads the Associates/Team through exemplifying the attitude, behaviors, and service that we desire at the company and at each hotel
• Coaches all direct and indirect reports to maximize performance
• Executes employee recognition programs and ensures quality feedback to all property associates
• Works with Human Resources to create and maintain effective development plans for all associates

Education and Experience

High school diploma or equivalent (Bachelor’s degree in Business Management, Economics, Marketing or other business-related filed preferred).

3 or more years of multi-site management and 1 or more years of creating, implementing and monitoring corporate initiatives; track record or high performance in areas of revenue generation through sales and marketing and controlling and reducing costs; must have intermediate proficiency in computer software, especially MS Office (Word, Excel)

Must have a valid driver’s license with an acceptable driving record and must be able to stay overnight on location as needed to perform the duties of the role.

Properties managed by: Hotel Management Services

The Regional Manager (RM) is responsible for: 1) driving and attaining expectations in all aspects of operational performance for the assigned portfolio of properties; 2) managing and leading property General Managers in their portfolio; 3) managing property openings in and outside of their portfolio of hotels; 4) implementation and support/maintenance of all company standards, processes and procedures throughout their portfolio; and 5) execution of operational initiatives across their portfolio. The RM accomplishes this through a strategic approach focused on outcomes that benefit their portfolio by maintaining efficient operations that produce positive results. Management of property openings requires a tactical, detail-oriented approach focused on meeting objectives in both time and quality.

The RM works with all assigned properties to ensure that the best possible results are achieved in all categories of performance in the basic duties and responsibilities identified below taking necessary actions to ensure the successful operation of the hotel and the achievement of the company’s performance expectations:

Guest Relations

• Regularly reviews all customer feedback sources taking action to effect proactive evolution of our service and product models
• Monitors property for compliance with brand surveys and online reviews in both results and responses
• Focuses on consistently attaining excellence in guest satisfaction and loyalty through a holistic approach to service, product, and experience

Financial

• Manages P&L against budget and continuously looks for ways to maximize short and long-term profit through proper controls of spending and labor, cost reductions, and increased revenues through both occupancy and an optimized ADR

Sales & Revenue

• Implement & manage revenue generation programs that set expectations, strategies, and tactics to drive base and incremental revenue
• Conducts area market analysis and works with others to create and implement an effective marketing strategy for the area and updates this plan on a regular basis to maximize asset performance
• Collaborates with appropriate parties to create and implement effective revenue management strategies to maximize RevPAR and market share

Operations

• Ensures excellent condition of each asset in order to maximize guest and owner satisfaction
• Inspects buildings to ensure all brand standards are met
• Ensures consistent enforcement of all policies and procedures related to the operation of the hotel
• Review performance reports for each property on a daily basis to identify trends and ensure proper operation of the property according to company policy and procedures
• Responsible for overall performance of each property as measured by key performance indicators (ex. Occupancy, RevPAR, Net Operating Income, etc.)
• Audits all documentation for completeness and accuracy
• Working with the VP of Operations, conceives of and designs new operational initiatives necessary to improve operations and results
• Implements and maintains all company standards, processes, and procedures ensuring accurate delivery and availability
• Manages all operational initiatives ensuring delivery and execution
• Is the Operations liaise with the Corporate Human Resources Manager and Generalist for training needs, planning and results

Associates

• Manages all General Managers ensuring effective use of the resource for the organization
• Ensures all Associates are following all policies, procedures, and brand standards
• Leads the Associates/Team through exemplifying the attitude, behaviors, and service that we desire at the company and at each hotel
• Coaches all direct and indirect reports to maximize performance
• Executes employee recognition programs and ensures quality feedback to all property associates
• Works with Human Resources to create and maintain effective development plans for all associates

Education and Experience

High school diploma or equivalent (Bachelor’s degree in Business Management, Economics, Marketing or other business-related filed preferred).

3 or more years of multi-site management and 1 or more years of creating, implementing and monitoring corporate initiatives; track record or high performance in areas of revenue generation through sales and marketing and controlling and reducing costs; must have intermediate proficiency in computer software, especially MS Office (Word, Excel)

Must have a valid driver’s license with an acceptable driving record and must be able to stay overnight on location as needed to perform the duties of the role.

Envoy Hospitality (EH), a hospitality industry provider since 2011, is currently headquartered in Johnson City, Tennessee and provides an all-inclusive portfolio of full management services for hotel properties primarily located throughout 7 states in the southeast.

EH is an Equal Opportunity Employer