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Rooms Director - Multi-unit Hotel Opening Fall 2022

Hotel Hartness / Patterson Restaurant & Bar
Greenville, SC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Hartness hospitality collection in Greenville, SC is actively searching for a passionate, organized, and customer-focused Rooms Director to join our team of hospitality professionals.

About Hartness:

Hartness Living, the Greenville area's most exciting and architecturally stunning traditional neighborhood development, will be home to a new hospitality collection managed by Hay Creek Hotels.

The Hartness community offers a full-service elevated café, Village Kitchen, which opened Spring of 2021. With something for everyone, from a latte and avocado toast to go, to a lady's lunch turned happy hour, Village Kitchen offers a southern, wood-fired inspired menu with the convenience of casual dine in or take-out three meal periods a day.

Hotel Hartness will open Fall of 2022 with 73 luxury suites, meeting and event space, and world-class luxury spa. Guest rooms will be well appointed with a fresh and modern motif, offering several different suite configurations designed to appeal to a wide variety of audiences. The hotel will also include two levels of indoor and outdoor meeting and conference space options, featuring large ballroom that can host up to 300 guests. The hotel will also feature a luxurious spa designed and managed by WTS International. With six treatment rooms and a comprehensive menu of unique and creative treatments, the spa will truly be something never offered before in the Greenville area.

Just a short walk from the main hotel will be the hotel's restaurant, Patterson, opening Fall 2022. With a wrap-around porch and floor to ceiling windows, diners will enjoy waterside dining next to the tranquil and serene pond setting. The heart of the restaurant will be an exposition kitchen that will prepare a variety of locally and regionally inspired menu items. Village Kitchen, Patterson, and catered events are all led by locally acclaimed Executive Chef, Tanner Marino.

To learn more, visit us at &

Job Summary:

  • Directly manage all front desk agents, night auditors, guest room, public space, and laundry attendants including; recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff. Consistently practice, lead, and train associates on all procedures and service standards.
  • Have an expert working knowledge of hotel property management system (Room Master). Troubleshoot PMS integrations, load rates and packages, ensure all guest service agents are well versed in navigating the system, and verify transactions are posted correctly. Review PMS repots daily.
  • Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, and verifying payment.
  • Lead staff by professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance or housekeeping requests, and safety concerns.
  • Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions. Have full knowledge of all parking options, guest charges, and fees. Working knowledge of all rates, packages, and booking restrictions.
  • Work closely wth Director of Sales to coordinate group and bridal room blocks.
  • Supervise all cash and accounting practices performed at the front desk.
  • Maximize Yield Management. Oversee and manage forecast, schedule, and reservation transaction reports daily. Manage and maintain all third-party reservation sites and rates offered.
  • Work closely with Sales department to develop creative packages and promotions to maximize sales and overall guest experience. Create personalized amenity options, working with F&B and Marketing team. Work with Corporate Media Manager to ensure promotions are effectively promoted digitally.
  • Assist in the cleaning and inspecting of the entire property, with the ability to perform all duties required of subordinate Guest Room Attendants, Laundry Attendants, Turndown Attendants, and Public Space Cleaners.
  • Keep a thorough inventory of all guest room needs, linen, rooms glassware, amenities, etc. Place product orders timely and manage housekeeping costs effectively through vendor relations and appropriate ordering.
  • Ensure all cleaned rooms are inspected thoroughly to verify it is check-in ready. Communicate any discrepancies in room cleanliness to associates through constructive criticism and ongoing training.
  • Determine daily room assignments. Review housekeeping reports daily for guest needs.
  • Ensure all public areas are cleaned to standard. Work closely with Sales team to ensure all banquet areas are cleaned to standard prior to event guest arrival.
  • Manage linen recovery program. Ensure laundry standards are followed and guest linens are of the highest standard.
  • Lead all Safety and Security policies and procedures pertaining to housekeeping, including guest room entry safety, key procedures, bloodborne pathogen procedures, and proper safety techniques used by staff.
  • Assist with Lost and Found management. Ensure Lost and Found procedures are followed accordingly.

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Hay Creek offers an extensive benefit and incentive package, including;

  • Insurance benefits, including Company-funded Medical, Dental, and Vision
  • 25K in Company-paid Life Insurance for our Managers
  • Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options
  • Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property
  • Employee Dining Discount of fifty percent off when Dining at any HCH Property
  • Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - ‘Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, "I can, I am, I own," empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at

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We are an E-Verify Employer:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.

  • Recent 3+ years Hotel Front Office Management experience required
  • Strong background in Rooms Division, with natural customer service skills
  • Strong experience in Property Management software (Room Master a plus)
  • 1 Year housekeeping experience
  • Excellent verbal and written communication skills.
  • Strong knowledge of revenue management and online booking agents
  • Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
  • Hotel forecasting experience
  • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
  • Ability to establish a strong service culture and maintain high customer service standards
  • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
  • May be subject to successful completion of background check and/or DMV check.

Hotel Hartness / Patterson Restaurant & Bar


Greenville, SC
29615 USA