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Customer Service Representative Aviation Scheduler

Hotel Connections Dayton, OH
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Dental

Hotel Connections the leader in Hotel accommodations for airlines is currently hiring. This is your chance to join a fast-paced employee driven company. Some of our most successful candidates have the following skills:

Requirements:

Included in position but not limited to:

  • Proficiency with windows-based software and ability to learn new applications
  • Ability to understand and work at an abstract level and utilize technology as a tool to solve complex scheduling problems.
  • Schedules, modifies, and confirms crew lodging requirements on layovers. Coordinates timely ground transportation for crew members to/from hotel and airports.
  • Completion of daily shift responsibilities
  • Excellent communication, interpersonal, analytical and organizational skills
  • Ability to multi-task in a fast paced environment
  • Ability to manage telephone and email communications while applying critical problem solving skills
  • Ability to excel in dynamic, fast-paced work environment
  • Ability to complete complex tasks in a timely manner and often under deadline pressure.
  • On occasion, circumstances can cause disruption of the normal operation, which requires a great ability to make and execute decisions under intense deadline pressure.
  • In addition, the job requires constant interaction with crew members. An ideal candidate will possess the emotional maturity to not be swayed or intimidated into making exceptions or applying rules inconsistently.
  • Ability to follow complex and dynamic Standard Operating Procedures (SOPs)

Job Responsibilities:

  • Receive inbound inquiries to source hotel, transportation and travel needs of clients
  • Obtain, evaluate, and provide accommodations according to client guideline, requirements and SOPs
  • Effectively utilize all Customer Service tools and technology to process, track and report transactions
  • Ensure Reservations' consistency and execution within multiple systems and channels utilized in the booking process
  • Process payments according to client guidelines and SOPs
  • Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures
  • Continually update and maintain company database with client transactions

Provide continual feedback on customer service processes and procedures to improve SOPs and training processes,

  • Interact with internal departments,

Support other duties/projects as needed

Hotel Connections

Why Work Here?

Awesome CEO, great benefits, and lots of room for growth!

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