Customer Service Representative (Austell, GA)

POSITION SUMMARY

• Provide customer service support for flexible metal piping products (hoses, metal bellows, & expansion joints)
• Process custom engineered orders through internally built quoting system
• Deliver company value proposition via phone (inbound/outbound), email, and fax
• Maintain CRM

PRIMARY JOB RESPONSIBILITIES

• Primary contact for assigned accounts
• Provide pricing & product information
• Place, monitor, and actively follow-up on orders
• Resolve quote, order, and invoice issues
• Work cross functionally with Sales, Planning, & Operations
• Stay up-to-date on products & services
• Data entry in multiple systems & CRM

QUALIFICATIONS

• Strong computer skills (Microsoft Office, CRM, Etc)
• Influential communication skills (verbal & written)
• Desire to learn, question, and understand products, applications, & customers
• Proactive solutions approach to delivering results
• [Preferred] Bachelor’s Degree
• [Preferred] Customer Service experience in a manufacturing environment

PHYSICAL REQUIREMENTS

Duties are primarily performed in an office environment while sitting at a desk or computer terminal. While performing the duties of this job, the employee is frequently required to sit, stand walk, talk and hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. Duties may take the incumbent onto the shop floor for extended periods of time to resolve issues or locate/coordinate orders. Specific vision abilities required by this job include close vision and the ability to adjust focus.