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Customer Service Representative

Hornet Staffing Oklahoma City, OK
  • Posted: 21 days ago
  • Other
Contract Length: 2.5 Months
Job Title: Customer Service Representative
Location: Oklahoma City, OK

Schedule: Must be able to work any shift, we are open 7 days a week. We are open M-F 7:00am-8:00am; Saturday 8am-6:00pm; and Sunday 9am-6:00pm.

We are not your typical call center and have a very fun environment!

Responsible and accountable for registering accurate information on the internal system:
  • Claimant registration
  • Document caller information
  • Update individual claim files
Crawford Class Action Liaison:
  • Assist clients with the completion of forms
  • Answer and expeditiously resolve inquiries
  • Establish a professional relationship
  • Close calls proficiently
Administrative duties:
  • Completion of manual report for every call
Comply with the Claims Centers confidentiality protocols.
  • Release of information or communications with the public
  • Claimant confidentiality
Other:
  • Excellent bilingual/multilingual verbal and written communication skills;
  • Excellent organizational skills;
  • Ability to demonstrate empathy, maintain control and handle stress effectively;
  • Strong PC and typing skills including the ability to type at least 40 wpm with 100% accuracy;
  • Team Player. Interaction with departmental staff for the purpose of administration. Frequent contact with claimants. Completes work under general supervision. Ability to make accurate decisions quickly.
Skills/Education:
  • High School Diploma required
  • Client service representative training an asset
  • At least one year of call center experience

Hornet Staffing

Address

Oklahoma City, OK
73104 USA

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