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Customer Service Rep

Hormann LLC
Bethlehem, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

A Customer Service Rep is responsible for items related to the day to day processing of customer orders.

Major Responsibilities/Activities:

  • Edit orders received for price and specifications.
  • Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Accurately enter data into the computer system.
  • Record or file copy of orders received
  • Follow up on orders to ensure delivery by specified dates.
  • Compute price, discount and shipping charges as required
  • Receive and check customer complaints.
  • Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Compile statistics and prepare various reports for management.
  • Answer questions from customers or individuals on how a product operates or direct them to the person that is able to assist them.
  • Make sure that quotes are processed through the quoting process in a timely manner.
  • Type quotes and maintain files for all quotes that are processed.
  • Responsible for sending new pricing, with the correct multiplier, to all customers.

Minimum Requirements:

Customer Service Rep(s) shall:

  • Have obtained a high school diploma, general education degree (GED) or equivalent.  Additional education is a plus.
  • Have one to five years’ practical experience in a related work environment (order entry/customer service in a manufacturing environment, etc.)
  • Have basic computer skills which include a working knowledge of MS Word, Outlook, and Excel. 
  • Must have a working knowledge of how an ERP system works to organize the business activities.  SAP experience is preferred.
  • Have the ability to work flexible hours when required to complete necessary job assignments.

Essential Mental Functions:

To perform this job successfully, an individual must meet the minimum requirements and be able to perform each responsibility listed under major responsibilities satisfactorily. Additionally, the requirements listed below are representative of the additional skills and/or abilities required to be successful in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The successful candidate must have the ability to:

  • Read and interpret documents such as procedure manuals, work instructions, software manuals.
  • Write routine reports and correspondence. 
  • Speak and communicate well with customers.                                              
  • Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages.                                                                       
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Multitask to the level that interruptions from customer or colleague calls do not impede the ability to complete tasks error free.
  • Complete tasks on time ensuring that CS does not create delays in production because of missed cut-offs.                                                                                                 
  • Become familiar with all products lines and customer base.                                
  • Become familiar with the computer system (SAP) and be able to input and retrieve data.
  • Maintain a positive attitude in order to effectively convey Hörmann’s good image to the customers, vendors, and homeowners who may call or stop by with inquiries.    

Essential Physical Functions:

  • Individuals may need to sit or stand as needed.
  • May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
  • Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. 
  • The performance of this position may occasionally require exposure to the warehouse areas

Equipment Used:

Customer service department is communications oriented and will primarily use a computer and telephone to perform most work tasks. 

Additional Comments:

As an international corporation Hörmann LLC prizes diversity in all positions, therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. 

Hormann LLC


Bethlehem, PA



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