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Street Outreach Manager

Horizon House
Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary: $52,000-$54,600


This position exists to provide direct supervision for the Horizon House Street Outreach Team in Indianapolis, as well as coordination for Professional Blended Street Outreach (PBSO), a team of street outreach professionals representing multiple organizations working collaboratively to serve unsheltered individuals experiencing homelessness in Marion County. This position encompasses both facility-based and community/street outreach functions/activities as needed. All services are delivered within a strengths-based, harm reduction framework in an environment that is safe and respectful of all clients, regardless of race, religion, gender, sexual orientation, ethnic and/or cultural background.


The Street Outreach Manager will establish and maintain relationships with community partners including service providers/emergency shelters, the Coalition for Homelessness Intervention and Prevention (CHIP), the City of Indianapolis, Office of Public Health & Safety, neighborhood and business groups and others to advocate for the needs of unsheltered people and implement effective strategies that help move people from homelessness to housing. This position is also responsible tracking program outcomes and completing reports as required by internal and external stakeholders, including funders.  




Primary Responsibilities:


  • With support of the Program Manager, interview, hire and train street outreach professionals and provide direct supervision of outreach team members, including performance evaluations, using best practice approaches.
  • Coordinate the work of the Professional Blended Street Outreach (PBSO) team, including: conducting new member orientation; managing team assignments and schedules; securing and distributing outreach supplies; ensuring timely and effective communication with and among PBSO members, supervisors and partners; and ensuring PBSO representation in events and planning processes within the Indianapolis Continuum of Care.
  • Receive and process referrals to PBSO from various community organizations, government agencies, businesses, hospitals, private citizens, and other sources; Ensure follow up on referrals within the capacity of PBSO.
  • Ensure the maintenance of documentation and client records in compliance with internal and external requirements, including policies and regulations of funding agencies.
  • Assume a leadership role in the planning and execution of PBSO team meetings and periodic meetings of PBSO supervisors.
  • Establish and maintain positive, productive working relationships with a variety of community partners to support the work of PBSO.
  • Assist in managing client crises or emergencies occurring in an outreach setting or within the Horizon House facility as needed.
  • Supervision of practicum students/interns as needed.

General Responsibilities:


  • Represent Horizon House and PBSO in the community, particularly related to providing education about street outreach services, the needs of unsheltered individuals and advocating for efforts that support the mission of securing stable housing for people living unsheltered.
  • Participate in and contributes to regularly scheduled supervisory and team meetings.
  • Attend required education, and training activities. Participates in community training initiatives.
  • Assist in training new staff, community partners, and others as appropriate.
  • Participate in program planning and evaluation, as assigned.
  • Complete and submit all necessary data for monthly, quarterly & annual reporting.
  • Maintain client confidentiality, client records, activity logs and tracking utilizing HMIS.
  • Perform other duties as assigned


  • MSW degree preferred; Experience working with individuals/families experiencing homelessness, preferably in an outreach setting;
  • Supervisory experience required;
  • Working knowledge of chronic medical and mental health conditions, substance use disorder and best practice approaches for addressing these barriers to housing stability;
  • Excellent verbal and written communication skills and the ability to communicate with diverse audiences including clients, outreach staff, community partners, and funders;
  • Strong commitment to best practice models, ethical decision-making and measurable outcomes;
  • Strong organizational skills required;
  • Ability to assess individuals and situations for potential hazards, address crises and potentially hostile individuals in a calm and supportive manner;
  • Skill working in a team environment, managing group dynamics and inspiring team work in others;
  • Proficiency in all Microsoft applications required;
  • Experience using electronic case management/documentation systems strongly preferred;
  • Proven record of excellent attendance, dependability and flexibility;
  • Must have valid Indiana operator’s license and proof of state required auto insurance.


The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.


REPORTS TO: Program Manager


    Horizon House


    Indianapolis, IN
    46202 USA



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