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Dispatcher Customer Service

Horizon Bradco Wilmington, MA
  • Posted: 26 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

JOB TITLE: Dispatcher, Customer Service

LOCATION: Wilmington, MA (15 miles north of Boston)

Job Description

The Customer Service Dispatcher works in a customer service capacity scheduling and maintaining customer assignments in a fast paced environment and under tight deadlines. Strong work ethic, ability to learn and think quickly and creatively are essential.

Duties and Responsibilities:

  • Accepts customer requests via phone, e-mail and customer web portals.
  • Creates work orders in the customer software and monitors their progress.
  • Prioritizes and dispatches calls in accordance with customer specifications and is aware of customer priorities and deadlines.
  • Coordinates with the Parts Department related to the re-scheduling of calls with parts ordered and back-ordered.
  • Responsible for knowledge of customer/project requirements and parameters necessary for valid customer billing and works with Service Technicians to ensure compliance.
  • Constantly monitors/processes/responds to e-mail, customer portals, the prioritization of calls to be dispatched and the status of incomplete calls.
  • Teamwork and constant communication with co-dispatchers, other departments, service technicians via phone and email.

Qualifications

  • Prior dispatch experience in a service-oriented environment is highly desirable (HVAC/R, Telecom, Equipment Repair).
  • High level of accuracy, attention to detail, completeness and absorbing incoming information.
  • Ability to multi-task in a fast paced, high volume business, to value and acknowledge the need for team work, and also to be an independent decision maker.
  • Responsible for making decisions based on geographical knowledge, knowledge of customer requirements and knowledge of service technician strengths and capabilities.
  • Proficiency in MS Office software especially Word, Excel, Outlook.
  • Reliable attendance is a must.

Compensation:

This is a Full-Time, 40 hour per week position with occasional available overtime. A competitive compensation and benefits package is included.

Horizon Bradco

Why Work Here?

Join an Industry Leading Team!

Horizon Bradco is the leading service and equipment solutions provider to the retail food industry. With headquarters in Schenectady, NY, Horizon Bradco is the premier partner for delivering an exceptional food shopping experience to major supermarkets, convenience stores and food commissaries throughout much of the East Coast. Its three divisions, four locations and over 300 team members lead the industry in food equipment, refrigeration and HVAC maintenance, repair, sales and installation. For a better understanding of the company, please visit our website at www.horizonbradco.com. To see all our current career opportunities, please visit www.horizonbradco.com/about/careers/.

Address

12 Waltham Street, Wilmington, MA 01887
Wilmington, MA
USA

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