Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need!
Title: Trainer - Transportation Division
Work Schedule: Full Time
Compensation: $49 – 52K/annually
Benefits: Full benefits available including: medical, dental, vision, life insurance, short and long term disability. Paid vacation, holiday and sick leave. 401k retirement savings plan with employer matching, employee assistance program (EAP) and employee discount programs.
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability and helping them gain the skills and knowledge they need to exit poverty for good.
The Trainer provides safety and route training to Direct Operations drivers. The Trainer performs all regular training functions to prepare an individual for the driver position and provides leadership, guidance and training to drivers with various levels of experience (including drivers with a CDL and drivers without a CDL) with an emphasis on safety and customer service.
The ideal candidate will have experience with training or adult learning and is committed to working on a team in a mission driven environment ensuring a safe and positive experience for all Hopelink passengers . A valid Washington State Class C CDL with passenger endorsement is preferred not required.
Direct operations is a 365-day-a-year operation and this position may be asked to work any shift, including early mornings, nights, and weekends to maintain service levels and provide driver training.
(Note: Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)
- Performs completes new driver training and orientation class and assists with any driving test that may be required. On-going staff training as requested.
- Trains and orients drivers and communicates safety and procedural guidelines and policies. Spot checks the completion of pre-trip inspections and monitors compliance to passenger boarding and de-boarding procedures. Observes and assesses student performance and development aligned with training benchmarks.
- Performs driver re-training as necessary.
- Uses accepted education principles, training methods and techniques; chooses appropriate training methods depending on opportunity.
- Designs and prepares educational aids and materials; maintains updated curriculum and adjusts curriculum based on need.
- Assesses instructional effectiveness and summarizes evaluation reports determining the impact of training on employee skills and how it affects key performance indicators. Performs follow-up training or retraining of drivers.
- Works collaboratively with the drivers, dispatchers, field Supervisors and DART team to build morale and increase retention in the Transportation Center.
- May provide in-the-field assistance and may operate vehicles as needed; communicates to the Training & Safety Manager any concerns that drivers have about operational difficulties encountered.
- Maintains current, clear understanding of contracts and program requirements.
- Conducts accident/incident investigations in the field as needed.
- In collaboration with the Training & Safety Manager, monitors driver performance and help resolve performance issues.
- Uses equity, diversity and inclusion principles to ensure training practices, create a welcoming environment for all participants.
- Orients trainees to vehicle and admin aspects of job; coaches’ trainees on completion of pre-trip vehicle inspection procedures.
- Creates and conducts vehicle handling drills.
- May provide trainee route training, orientation to route terminals and transit centers, and fueling procedures.
- May prepare trainees for CDL testing as needed including pre-trip, vehicle backing, and driving skills test preparation.
- May open or close base office.
- Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
- Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
- Practices and achieves Hopelink’s Core Competencies in order to support
- Hopelink’s overall strategy, team goals and individual goals.
- Core competencies are listed below.
- Other duties as assigned.
- Two or more years of previous training experience and an understanding of adult learning, assessing, implementing, conducting trainings and curriculum development.
- General technical skills related to digital classroom tools, data collection and analysis and evaluation tools.
- Strong oral communication skills (speaking, listening, and interpretation).
- Basic Word, Excel, PowerPoint Presentation and Outlook skills.
- Demonstrated leadership skills.
- Advance organizational and time management abilities.
- Prefer (not required) seven years driving experience; a valid Washington State Class C CDL with passenger endorsement.
- This position is a Service Critical Employee with specific attendance requirements. More information is available in the Hopelink Adverse Weather Policy.
- Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
- Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
- Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.
- The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lift up to 40 pounds on an occasional basis.
- Bend and stoop to tie down wheelchairs and bend over to assist on wheelchair lift.
- Sit in different vehicles for up to 9 hours at a time.
- Work involves standing, walking, stooping, keyboarding, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to operate objects, and reaching with hands and arms.
- Vision abilities required include close vision and the ability to adjust focus.
Licenses, certificates and other requirements:
- Successful completion of Hopelink defensive driving and passenger assistance training.
- As a safety sensitive position, Driver Trainer is subject to pre-employment and random drug testing.
- Reliable personal transportation.
- Proof of personal automobile liability insurance.
- Must pass criminal background check through the Washington State Patrol.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.
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Hopelink is an Equal Opportunity Employer committed to workplace diversity.