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First Impressions Specialist

Hope Medical Clinic
Ypsilanti, MI
  • Over a month ago
  • Part-Time
Job Description
Salary: DOE

Are you a friendly and caring professional who thrives working in a fast-paced office environment? Do have a heart for serving your neighbors in need?  Is your superpower welcoming people with joy?  If you answered YES, we want to hear from you!

Hope Clinic has an opening for a courteous and engaging First Impressions Specialist to work as a member of the First Impressions team.  This critical position ensures that all guests are given a warm welcome while performing prescribed front desk operational duties in a very busy front lobby.   

This is currently a part-time position with a strong possibility of full-time.

  • Current shift schedule is Monday, Tuesday, and Wednesday with a half day on alternating Fridays and Saturdays (total of 26.5 hours per week). 
  • Position offers paid vacation and sick time and a generous holiday scheduled that includes the week between Christmas and New Year's Day. 
  • Health benefits available at 30+ hours per week.

Responsibilities include:

  • Greeting and directing clients, patients, and visitors
  • Training and supervising front desk volunteers
  • Answering multi-line telephones, checking front desk messages and forwarding as appropriate 
  • Receiving donations; documenting and sorting as appropriate
  • Checking in laundry clients, ensuring laundry room is ready for each client (cleaning lint traps, opening washer doors, general upkeep, etc)
  • Tracking and distributing emergency food bags when requested
  • Tracking and providing emergency quantities of baby care items when requested
  • Providing general assistance and information to callers, visitors, and staff as needed

The ideal candidate for this high-visibility position will possess:

  • High-energy personality
  • Strong interpersonal skills to kindly welcome and assist a diverse population of clients, volunteers, and guests
  • Ability to multitask in a busy professional environment
  • Consistently friendly demeanor and ability to maintain firm but professional boundaries
  • Strong computer proficiency and ability to learn new software systems
  • Excellent time management and organizational skills

Requirements include

  • HS diploma or GED
  • At least one year of demonstrated reception or administrative support experience in a front-desk position
  • Front desk/reception supervisory experience a plus!
  • Spanish fluency and experience recruiting and training volunteers a plus
  • Most importantly, the successful candidate will fully embrace the mission, vision, and core values of Hope Clinic to serve all in Jesus' name.

Resumes must be accompanied by a cover letter for immediate consideration.

Hope Clinic is an equal opportunity employer.  All qualified applicants are welcome to apply.

Hope Medical Clinic


Ypsilanti, MI
48197 USA



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