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Customer Service Representative

Hoover Electric Plumbing Heating Cooling
Clinton Township, MI
  • Expired: July 02, 2021. Applications are no longer accepted.

Hoover Electric, Plumbing, Heating & Cooling is currently hiring for a full-time Customer Service Representative / Dispatcher that will receive a $1,500 sign-on bonus, and earn $16.00 - $20.00/hour, based upon experience as part of our electric, plumbing, and HVAC office. We are local industry leaders in this essential trade and believe that hard work can also be fun.

In addition to great pay and our exceptional culture, we offer the following benefits and perks:

  • 60%-paid health care
  • A 401(k) plan with match
  • Paid vacations
  • Free time
  • Paid holidays

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

ABOUT HOOVER ELECTRIC, PLUMBING, HEATING & COOLING

Founded in 1980, Hoover Electric, Plumbing, Heating & Cooling began in the electrical industry. When we realized the demand for full-service contractors, we expanded our services. Today, we offer residential electrical, plumbing, sewer, and HVAC services to Southeast Michigan. We offer all the services our clients need under one roof, and we are able to save money by doing so. This is why we are able to offer extremely competitive pricing while still maintaining our great customer service and guaranteed satisfaction. Our core values:

  • Honest- It's our promise to provide exceptional, trustworthy services in a timely manner
  • Options - We will present options that best suit your needs at all times, while assisting in helping our customers make educated decisions
  • Our Workmanship - We stand behind our workmanship with 100% Satisfaction Guarantee
  • Value - Our team will dedicate themselves to deliver outstanding value to each customer every time
  • Empathy - Putting ourselves in our customer shoes and offer effective solutions to every concern
  • Reliable - Be there when we say we will be there

At Hoover, we are a family and our employees are treated like family. Our culture is based on what works for you, not just what works for us. We know that our team is essential to our success which is why we offer competitive pay and generous benefits. If you are looking to join a growing successful team and want to learn more and more each day, then apply today!

OUR IDEAL ELECTRIC, PLUMBING, & HVAC CUSTOMER SERVICE REPRESENTATIVE

We hire people who can go above-and-beyond for customers even in emergency situations. Ask yourself: Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you enjoy interacting with people on the phone and understand good phone etiquette? Can you solve issues for all kinds of clients with professionalism and patience? Do you have excellent communication and interpersonal skills? Does this sound like you? If so, please continue reading!

YOUR LIFE AS A CUSTOMER SERVICE REPRESENTATIVE

In the role of an electric, plumbing, and HVAC Customer Service Representative / Dispatcher, you are the central communication point for clients and technicians. Every phone call you answer enables effective communication for all that are involved. By listening carefully to the client's needs, you answer questions and easily offer the right solutions. And, whether you're receiving and dispatching product or delivery orders, or sending out a technician, you know how to prioritize calls according to urgency. You send crews, vehicles, or other field units to appropriate locations.

You are a first-class dispatcher who pays close attention to the route and status of field units, which helps you coordinate and prioritize their schedules effectively. In addition, you provide technicians with support by giving them information about orders, traffic, obstacles, and other requirements. Thanks to your meticulous organization, we have records of all calls, activities, and other pertinent information. The best parts about your job include knowing that every client is satisfied, and the office is working like a well-oiled machine!

  • High school diploma or equivalent
  • Relevant experience as a dispatcher or in a similar position
  • Basic tech-savviness
  • Be good at typing and data entry
  • Strong proficiency in English, both written and verbal
  • The ability to be a passionate Customer Service Representative

If you are excited about this electric, HVAC, and plumbing dispatcher opportunity and meet these requirements, don't delay. Apply today!

Location: 48038

Hoover Electric Plumbing Heating Cooling

Address

Clinton Township, MI
USA

Industry

Business

View all jobs at Hoover Electric Plumbing Heating Cooling