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Systems Administrator

HonorVet Technologies Hobart, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Location – Hobart, NY    

Contract – Contract to Hire

Client – Mallinckrodt

 

Description:

Essential Functions

• Provides timely telephone and on-site support and resolution during normal operating hours.

• Utilizes and contributes to team resources for approved solutions.

• Timely and thorough documentation of all personally and site-assigned tickets with follow through to closure.

• Writing end-user communications, as well as developing/delivering end-user training.

• Point of escalation for Tier 1/Support Desk technicians.

• Coordinates resolution of more complex issues with other support teams as needed.

• Provisions, installs, and troubleshoots end user technologies including PCs, software, telephones, teleconference, mobile devices, scan

guns, file shares, and SharePoint sites.

• Provides technical support to business area management and staff for personal computer systems software, hardware and network

connectivity; including Microsoft product solutions, active directory, Ethernet topology, TCPIP, mobile devices, wireless/router

configurations, etc.

• Participates in an after-hours on-call rotation.

• Provision, assign and maintain user accounts for select solutions.

• Provides back-up support to the hardware configuration center with standard image load and software installations as well as desk-side.

• Participate in staff meetings and team meetings as required.

• Solid understanding of general industry usage of supported technologies.

• Develop basic understanding of business processes and business dependencies on supported technologies.

• Develop and maintain relationships within IT and with supported customers to improve collaboration and teamwork necessary to

accomplish organizational objectives.

• Creates and maintains documentation on routine configurations and solutions.

• Other duties as assigned with or without accommodation.

 

Education / Experience / Skills

• Minimum requirement is an Associate degree or equivalent degree in Information Technology or related business field or equivalent

relevant experience. Four to Six years Information Systems experience is required.

• The preferred education and experience is a Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of

three years of experience in a Help Desk, System Administration, or Desk-side Support role.

• Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a

"go to" person for hardware and operating system issues.

• Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve

hardware and software issues on all platforms supported by desk-side.

• Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this

knowledge effectively in daily support and handling unusual/critical issues. Participates on deployment planning efforts; collaborates with

other IS teams and business groups for projects/deployments and/or troubleshooting efforts. Act as a primary point of contact for business

critical functions.

• Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience;

Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.

• Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.

• Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical

activities.

HonorVet Technologies

Why Work Here?
Great company to work for, Great Benefits, Veterans Owned Business

HonorVet Technologies's Logo

Address

Hobart, NY
13788 USA

Industry

Technology

Website

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