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Warranty Client Care Representative

Homes By Dickerson
Raleigh, NC
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

As a Client Care Representative, the primary responsibility is to work with the Director of Client Care, Client Care Coordinator, Subcontractors and Vendors to manage the daily activity of the home warranty process. After the closing of a home, the Client Care Representative will manage all aspects of the 3 and 10 month customer check in, as well as any warranty items that are unexpected or require immediate action to bring the warranty experience to completion. In addition, this position will provide pertinent information to management and attend seminars, training sessions, and company meetings on production related subjects.

Desired Skills & Expertise:

  • Ability to take action to meet the needs of others; respond to problems.

  • Possess excellent verbal communication skills.

  • Ability to maintain composure and handle frequent job changes or unexpected disruptions.

  • Ability to adapt to changes in situation or direction in order to meet stated goals.

  • Ability to cooperate to build consensus and assist other to achieve team goals.

  • Detail and task oriented.


  • Valid Driver's License
  • High School Diploma or equivalent


Company Description
Since 1975, Homes By Dickerson has been comprised of the most exceptional individuals in the home building industry, each contributing their unique talents to our custom-built designs. At Homes By Dickerson, we work closely with each client to understand the needs and desires of their family so we can successfully weave those values into the foundation of their custom home. When you join the Homes By Dickerson team, you are deciding to work alongside dedicated and passionate professionals who imagine, dream, create, inspire and build by reviewing each detail, striving for the highest level of quality and craftsmanship possible.

Homes By Dickerson


Raleigh, NC



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