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Service Manager

Homeroom Oakland, CA
  • Expired: 26 days ago. Applications are no longer accepted.

Hello There!

Through collective success, female leadership, progressive compensation and other radical ways of running a business, Homeroom is leading by example in creating a better community for all. Join the movement.

Yes, we make the best Mac + Cheese in the world, but we're also about being part of something bigger. No more business as usual. We have set out to revolutionize the business by showing that a collective success model, where our team, our business, our community and YOU can all win!

The Team:

We're all friends here. We're made up of people of all different beliefs, cultures, colors and backgrounds with one thing in common…we’re in this together. We’re here to make a difference in our community, and in ourselves. And while it’s hard work, we support each other and have fun doing it! When you work with us, you have a voice. In fact, we expect to hear from you. You have the opportunity to learn and grow with the company and will be supported with training and tools to reach your goals.

The Role:

As a Homeroom Service Manager, you’ll serve as a key member of our Homeroom leadership team. You will be responsible for overseeing the restaurant meets our commitments to customer service, team member enjoyment and high standards in a busy environment. Your responsibilities will include:

Ensure customer experiences are at or above our standards.
Serve as a brand ambassador with a presence that helps ensure every customer receives an excellent experience that compels them to return.
Observe that processes are followed and identify and suggest opportunities for improvement.
Conduct a smooth opening, transfer of shifts and/or closing that makes sure the restaurant continually serves customers at our standards from open to close.
Oversee that all team members are fulfilling their job duties.
Have a strong understanding of Homeroom products, offerings and events.
Ensure the team member experience is fun, safe and enriching.
Lead in a manner consistent with Homeroom’s values that provides an upbeat and supportive climate for our team.
Help staff address difficult circumstances and minimize stress in a busy environment.
Quickly identify and resolve any threatening situations within the restaurant.
Communicate well with all employees and serve as a teammate with the kitchen team.
Verify CA break policies and scheduling requirements are adhered to.
Identify any repair needs or ongoing scheduling challenges that can be improved and seek solution.
Achieve rotating departmental objectives, which may include:
Departments include facilities, beverage and service.
Conducting inspections and/or interviews.
Forecasting sales and creating weekly schedules to support business.
Waste management and food safety inspections.
Properly staff the Front of House to support Homeroom’s business needs.
Manage call-outs and ensure properly staffed for shifts.
Welcome new hires and ensure they receive timely and sufficient training that sets them up for success.
Conduct reviews and coaching sessions with team members according to the schedule or developmental needs.
Know and ensure CA food safety standards are met by all team members.

Life is expensive! We believe in paying well.
Free, delicious Mac + Cheese.
We’re committed to giving you growth opportunities to reach the positions you aspire to.
We pay 50% of medical benefits for eligible employees. We have FSA and Commuter benefits too.
You must be:

available to work weekends.
18 or older.
eligible to work in the U.S.
awesome and energetic.

Little Mac LLC, DBA Homeroom, provides equal employment opportunities (EEO) to all employees and applicants for employment regardless of a person's actual or perceived race, color, ancestry, national origin, place of birth, sex, age, religion, creed, disability, sexual orientation, gender identity, weight, or height.



4007 Webster St Oakland, CA 94609
Oakland, CA