At Compass Family Services, we are passionate about helping homeless and at-risk families become stably housed, emotionally and physically healthy, and economically self-sufficient. We have been serving the community for over one hundred years, and will hope to be here to support those in-need for the next at least a hundred more. More than a thousand families come through our doors each year and are greeted with warmth, access to resources, and a deep commitment to supporting each and every one of them in achieving their goals. We are consistently recognized as a top performing nonprofit and have received awards from Tipping Point Community, Mutual of America, and the Association for Corporate Growth, among others, for the services we provide to the San Francisco community.
Compass’ continuum of services includes intake and referral to shelter and other housing opportunities, a family shelter, transitional housing, rental assistance, childcare, counseling and therapy, parenting education, and other prevention and support services. We have an annual budget of $17M and a workforce of 120 FTE. Our work is funded through approximately 60% government grants and 40% private and philanthropic contributions.
Reports to: Deputy Director
Classification: Exempt (full-time)
Organizational Core Competencies:
- Committed to diversity, equity, inclusion and belonging
The Director of Housing Programs is responsible for overseeing all aspects of services provided by four programs which together support hundreds of homeless families each year to find safe, stable housing.
These are: Compass Family Shelter, an emergency shelter; Compass Clara House, a transitional housing program, with on-site licensed childcare and after-school programs; Compass SF HOME, which provides eviction prevention assistance and rental subsidies, case management, housing search support and post-housing aftercare services; and the Compass Central City Access Point, which performs housing problem solving with families facing homelessness and screens and places families into to a wide array of housing programs in San Francisco and beyond.
- Lead and support all aspects of housing-related service delivery across the agency to ensure an effective and integrate continuum of residential services. Streamline the residential service continuum; identify and improve efficiencies; and coordinate service modifications and/or expansions to address family needs and service gaps.
- Be active in the community representing Compass housing programs and working close with funders to ensure services gaps are elevated and addressed.
- Alongside the Deputy Director, oversee contracts with government funders and ensure that government contractual obligations are met.
- Provide direct supervision and ongoing support to the Program Directors of Compass Clara House, Compass SF HOME, Compass Family Shelter, and Compass Central City Access Point. Support in the delivery of program services, staff supervision and professional development.
- Work cooperatively with the Clinical Director to ensure that services are delivered with a clinical lens, that the programs have appropriate levels of clinical support and that clinical services are delivered in an effective manner within these four programs.
- Work collaboratively with the Director of Impact and Learning to ensure programs are not only meeting the minimum performance benchmarks but work towards increasing efficiency and stronger outcomes.
- Ensure that the ideals of Diversity, Equity, Inclusion and Belonging are imbued in the operations of and services provided by these programs.
- Work closely with the Deputy Director on issues related to the delivery of services and the implementation of strategic and other plans across the agency.
- Be available for crisis intervention, case consultation and intervention with difficult phone calls and client situations.
- Represent the agency to the community, outside agencies, service provider groups, committees and funders.
- At least 5 years experience in staff supervision, including direct and indirect reports.
- At least 5 years experience developing and managing complex nonprofit programs, or other equivalent experience.
- Deep understanding and demonstrated experience with housing programs, i.e. shelters/transitional housing and rapid rehousing programs and their specific operations.
- Demonstrated understanding of and commitment to anti-racism and to eradicating homelessness in San Francisco. (Special consideration will be provided for lived/personal experience.)
- Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
- Experience overseeing budgets and/or managing relationships with funders.
- Demonstrated ability to effectively lead, coach, and mentor teams.
- Experience managing government contracts.
- Strong organizational abilities including planning, delegating, program development and task facilitation.
- Strong aptitude for verbal and written communication, presentation, and relationship development.
- Experience working with families in crisis.
- Excellent interpersonal, listening and communication skills.
- Bachelor’s or master’s degree in social work, non-profit administration/management or related field encouraged but not required, or a combination of equivalent educational and lived experience.
- Bilingual/bicultural a plus.
Compensation and Benefits:
Compass Family Services offers a competitive wage and benefits package that includes employer-paid major medical, dental and vision coverage, long-term disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.
Please send a detailed cover letter and resume to HR@compass-sf.org. Resumes sent without cover letters will not be considered. No phone calls please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
Homeless Response System Jobs Project