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Customer Service Representative

HomeTeam Pest Defense
Orlando, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Customer Service Representative


To apply, simply TEXT HomeTeam to 25000 and our virtual assistant Olivia will get you connected with our hiring team today!

At HomeTeam Pest Defense, our goal is to protect homes, improve communities, and deliver a delightful experience to our customers with every interaction. Our best-in-class employees are what makes us the #1 pest management company servicing home builders. As an industry leader for 25 years in a growing, recession-resistant line of business, we value people, progress, and professionalism, and provide employees with support and development to create the best quality service experience possible. We also offer industry-competitive employee incentives and rewards. If you share our values of teamwork, improvement, and a commitment to serving others, join the (Home)Team! We’d love to hear from you!

The Customer Service Representative provides exceptional customer service consistent with HomeTeam's service standards and metrics.

The starting pay for this position is $14-$15/hr. Hybrid remote work schedule available (must be able to commute to the office on occasion).

What You’ll Do:
  • Receive calls, schedule appointments, answer billing questions, perform collection calls, and balance daily work with technicians
  • Collaborate with prospective customers, initiate new services, and properly set up customer accounts
  • Build and maintain outstanding customer relationships
  • Raise inquiries or problems to managers as needed
  • Resolve issues with unsatisfied customers and diffuse situations using professional and effective communication

Why You'll Love Working for Us:
  • Comprehensive benefits package including medical, dental & vision coverage, 401(k) plan with company match, company paid Life Insurance
  • AD&D Insurance, Voluntary Term Life and AD&D Insurance, and Long-Term Disability Insurance
  • Company provided vehicle, gas card, phone, uniform, and boots
  • Paid training
  • Paid vacation, holidays, and sick leave
  • Advancement opportunities
  • Employee Wellness Program (free Preventive Care, including nicotine replacement), Employee Assistance Plan, Employee Stock Purchase Plan, Employee Discount Programs, and Job Referral Bonus Program
  • Education benefits, tuition reimbursement, and dependent scholarship awards

What We Need from You:
  • High school degree/G.E.D.
  • At least 1 year of related experience (preferably as a customer service representative)
  • Ability to pass background screenings
  • Professional phone etiquette and knowledge of communication behaviors
  • Microsoft Office, Microsoft Excel, and data entry skills to handle HOA and billing
  • Standout teammate, driven work ethic, and comfortable working and completing goals independently
  • Self-starter, organized, thorough, and good at multitasking
  • Motivated to perform well knowing you have job security and work-life balance with time to pursue personal interests outside of work
  • Meet job requirements and perform duties with or without accommodations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

HomeTeam Pest Defense


Orlando, FL



View all jobs at HomeTeam Pest Defense