Expired: 17 days ago. Applications are no longer accepted.
Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is now looking for customer service focused and sales-driven individuals to join our fast-paced, and fast-growing company as Inbound Customer Service Representatives.
As an Inbound Customer Service Representative you will: • Work in a fast-paced call center environment answering inbound calls from our service professionals. • Take anywhere from 40 to 60 calls a day. • Answer our service professionals' requests or inquiries concerning service, products, and/or billing. • Act as an advertising consultant for our members to accommodate their business needs, which may include upselling members to exciting new products and program offerings. • Handle initial contact on disputes.
What we offer to our employees: • Competitive base pay plus commission. • A full range of benefits that start after 90 days. • Up to 26 days of paid time off a year! • Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all our managers are promoted from within). • Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms, a bike share program, yoga, and the occasional friendly competition with some awesome incentives. • No night or weekend shifts!
What does it take to work here? • Experience in a customer service or call center setting preferred. • Upselling experience preferred. • Excellent communication skills and a commitment to world class customer service. • Familiarity with home improvement projects or contractors is helpful. • Strong working knowledge of computers (use of Microsoft Word and Outlook). • Strong phone, typing or data entry skills required• Bi-lingual skills (Spanish/English) are a plus! • High school diploma or GED required.
In addition, you'll need to be able to: • Work in a fast-paced, high energy call center environment without being distracted (music is played in our office throughout the day). • Sit or stand for an 8-hour shift. • Hear and talk on a phone head/hand set. • Successfully pass a criminal background check.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer.
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