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Operations Specialist, Renewals
Home Partners of America Inc Plano, TX

Operations Specialist, Renewals

Home Partners of America Inc
Plano, TX
Expired: over a month ago Applications are no longer accepted.
  • Medical , Paid Time Off , Retirement
  • Full-Time
Job Description
Job Title: Operations Specialist, Renewals

Department: Property Management

Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. If you’re looking for an opportunity to learn and grow as a professional in a mission-driven business with a supportive and positive culture, come work with us! We are looking for team members who are inspired by the opportunity to expand housing access and provide residents with paths to homeownership.

Your Role:

Join our dynamic team as an Operations Renewals Specialist! We’re seeking a passionate individual who thrives in a lively sales-minded environment. As the Operations Renewals Specialist, you’ll play a pivotal role in nurturing our residents during a critical part of their lease, ensuring a successful customer experience while supporting Pathlight in meeting its revenue targets.

What will you be doing?

  • Take the helm in boosting renewal performance to meet company goals, spearheading a sales-driven approach to retention and customer success.
  • Dive headfirst into owning this critical part of the resident journey, making daily renewal calls and maintaining relentless follow-up to keep our residents in the loop about their lease options and enticing terms.
  • Support the achievement of larger team metrics to related to overall Net Promoter Scores (NPS) and resident experience, including daily participation in managing general inbound calls and written inquiries
  • Engage with residents in a manner that can overcome objections and create a sense of urgency that encourages residents to come to a decision and continue leasing their current home or retract their notice to vacate to remain in the home
  • Prepare appropriate documentation and update database with accuracy and attention to detail
  • Ability to negotiate with residents as it relates to maintenance requests, concessions, rental rates
  • Conduct all business in accordance with company policies and procedures and all state and federal regulations
  • Provide customer service experience aligned with our service motto, G.R.E.E.T. (Great Resident Experience Every Time) with urgency, empathy and professionalism
  • Perform other duties and responsibilities as assigned

What we look for:

Qualifications

  • Experience working in a high volume sales call environment
  • Ability to meet deadlines and focus on details
  • Possess strong phone energy and presence
  • Ability to quickly learn new software and report as required, timely and accurately
  • Possess strong organizational and time management skills
  • Ability to work both autonomously and collaboratively with a team
  • Ability to overcome objections and close the renewal opportunity
  • Strong and professional communication skills, both written and verbal
  • Possess a strong passion for customer service and success to achieve goals

Preferred Qualifications

  • Bachelor’s degree preferred or equivalent relevant work experience
  • Knowledge of Home Partners, state and local procedures on renewals
  • Knowledge and compliance with Fair Housing laws at all times
  • Obtain a real estate license within a reasonable time (upon request)

Who is Home Partners of America?

Chicago-based Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. Through its innovative Lease Purchase program, Home Partners offers residents transparent and flexible paths to homeownership and its Choice Lease® program expands that mission to open up new homeownership possibilities for low-to-moderate-income families and historically under-represented communities. For more information, please visit www.homepartners.com.

Perks/Benefits:

We offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else!

  • Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave for pregnancy loss or failed adoption, and eldercare/special needs.
  • 33 paid days off to start (which includes PTO, Holidays, and personal days)
  • Hybrid working environment

EEOC Statement:

Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.


Address

Home Partners of America Inc

Plano, TX
75093 USA

Industry

Business

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